On-Site Billing & Collections Specialist — Bonus Potential

TaxRise; Irvine (CA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

401(k) retirement plan with company match

Professional Development Program

Access to on-site gym and gaming lounge

Catered team lunches every Friday

Quarterly company outings

Job summary

A leading tax resolution firm in Irvine, California, is seeking a Billing and Collections Specialist to enhance client satisfaction and financial success. This position involves managing payment collections and resolving billing issues while working in a supportive team environment. Ideal candidates will have strong communication skills and experience in customer service. We offer competitive hourly pay, a generous monthly bonus, and various employee benefits to support your professional growth.

Qualifications

• 2 to 3 years of experience in collections, billing, or high-volume customer service.
• Experience handling sensitive financial information discreetly.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Handle a high volume of inbound and outbound calls related to billing and collections.
• Provide timely case updates to clients.
• Resolve billing inquiries with a client-first approach.

Skills

Strong communication skills

Customer service experience

Detail-oriented

Problem-solving skills

Time management

Negotiation skills

Bilingual in English and Spanish

Education

High school diploma or GED

Tools

Computer proficiency

Job description

A leading tax resolution firm in Irvine, California, is seeking a Billing and Collections Specialist to enhance client satisfaction and financial success. This position involves managing payment collections and resolving billing issues while working in a supportive team environment. Ideal candidates will have strong communication skills and experience in customer service. We offer competitive hourly pay, a generous monthly bonus, and various employee benefits to support your professional growth.