On-Site Billing Audit Specialist - SLA & Compliance

DuraServ; Fort Worth (TX); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

DuraServ is seeking an Audit Specialist to verify that work orders, invoices, service records, and supporting documents meet customer billing requirements per SLA. The role reports to the National Accounts Audit Manager and focuses on audits, issue resolution, and quality assurance to maintain billing integrity.

Responsibilities include timely audits, documenting discrepancies, generating audit reports, and collaborating with cross-functional teams to improve processes.

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field preferred (or relevant experience may substitute for a degree).
• 3+ years of administrative experience preferred.
• Strong attention to detail and a commitment to ensuring accuracy in audit processes.

Responsabilités

• Audit Process Execution: Conduct audits of completed work orders to ensure all documentation, including invoices, service records, and supporting documents, meet customer billing requirements and company standards.
• SLA Compliance: Verify strict adherence to customer billing requirements as outlined in the SLA for each national account.
• Timely Audits: Prioritize and perform audits promptly once work orders are deemed complete, ensuring that billing processes remain on schedule.
• Issue Identification: Identify and document any discrepancies or issues identified during the audit process, escalating them to the National Accounts Audit Manager for resolution as needed.
• Quality Assurance: Uphold a high standard of quality and accuracy in audit processes, ensuring that all work orders audited are error-free and meet customer expectations.
• Reporting: Assist in generating reports and metrics related to audit performance, providing valuable insights into audit outcomes and areas for improvement.
• Process Enhancement: Collaborate with the National Accounts Audit Manager and cross-functional teams to identify opportunities for process improvement within the audit and billing processes.
• Customer Interaction: Maintain professional communication with national account customers to address billing inquiries and provide any necessary clarification on billing practices.

Connaissances

Attention to detail

Analytical skills

Communication skills

Independence

Strategic thinking

Formation

Bachelor's degree

Description du poste

DuraServ is seeking an Audit Specialist to verify that work orders, invoices, service records, and supporting documents meet customer billing requirements per SLA. The role reports to the National Accounts Audit Manager and focuses on audits, issue resolution, and quality assurance to maintain billing integrity.

Responsibilities include timely audits, documenting discrepancies, generating audit reports, and collaborating with cross-functional teams to improve processes.