On-Site Bilingual Logistics Customer Care Specialist

Integr8staff; Compton (CA); On-site; USD 30,000 - 32,000; Full time

Job summary

Integr8staff in Compton, CA is seeking a bilingual English/Spanish Logistics Customer Service Representative to support customers by providing helpful information, answering questions, and addressing concerns.

This on-site, temp-to-hire role requires 2+ years in logistics or 3PL customer service, strong communication, multitasking, and the ability to coordinate with carriers, warehouses, and drivers.

Qualifications

• High school diploma or equivalent are required.
• At least 2 years of logistics, trucking, 3PL customer service
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Detail-oriented with strong follow-up and time management skills
• Ability to build positive working relationships with drivers, carriers, customers, and internal teams
• Basic computer proficiency and ability to learn company systems quickly
• Bilingual English/ Spanish is required.

Responsibilities

• Receive and process outbound orders by EDI system, phone fax, or email in our in-house WMS system 3PL Central.
• Prepare routing information, schedule appointments with carriers and shipping documents that would include labelling information.
• Create bills of lading (BOL) and review shipping instructions, forward or provide all paperwork to the warehouse shipping clerk
• Speak with customers by phone/ email regarding returns, shipments, deliveries, and inventory status.
• Notify the customer of shipping dates, anticipated delays, or any additional information that may be required by the customer.
• Prepare any follow-up requests for shipments or deliveries to ensure delivery can be made by the specified dates required.
• Make changes to or cancel orders/back orders ONLY if customer approves or requests to do so.
• Process inbound returns as requested and forward shipping and receiving information via e-mail.
• Send daily, weekly, or monthly reports to customer as requested.
• Update the customers with any issues in a timely manner so we can come up with a solution
• Provide the warehouse with all requirements specified for the accounts you are handling

Skills

Bilingual English/Spanish

Strong communication

Problem-solving

Education

High school diploma or equivalent

Tools

3PL Central

EDI system

Job description

Integr8staff in Compton, CA is seeking a bilingual English/Spanish Logistics Customer Service Representative to support customers by providing helpful information, answering questions, and addressing concerns.

This on-site, temp-to-hire role requires 2+ years in logistics or 3PL customer service, strong communication, multitasking, and the ability to coordinate with carriers, warehouses, and drivers.