Bilingual Customer Service Pro — Growth & Benefits

Uline; Kenosha (WI); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with 6% match

Bonus programs

Paid holidays & PTO

Tuition assistance

Job summary

Uline, located in Kenosha, WI, is seeking a bilingual Customer Service Representative to process orders, provide product recommendations, and manage inquiries via phone, email, and chat.

This on-site role offers strong training, growth potential, and a comprehensive benefits package, including health coverage and a 401(k) plan. Multiple on-site shifts are available to support 24/7 operations.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Excellent problem-solving, listening, and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual (English / Spanish)

Communication skills

Problem-solving

Customer service experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, located in Kenosha, WI, is seeking a bilingual Customer Service Representative to process orders, provide product recommendations, and manage inquiries via phone, email, and chat.

This on-site role offers strong training, growth potential, and a comprehensive benefits package, including health coverage and a 401(k) plan. Multiple on-site shifts are available to support 24/7 operations.