Bilingual CS Team Lead — Coach & Elevate Service

Uline; Gurnee (IL); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays and generous PTO

Tuition Assistance Program

Job summary

Uline is seeking a Bilingual Customer Service Team Lead at our Kenosha, WI location. You will coach bilingual reps, monitor calls and emails, and drive fast, friendly, customer-focused service.

This on-site role offers growth opportunities, pay from $33 to $38 per hour, robust benefits, and a culture of service excellence. The company has a long history of success and emphasizes training and advancement.

Qualifications

• High School diploma or equivalent required. Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years of leadership / supervisory experience preferred.
• Effective communication skills.
• Bilingual (English / Spanish) - Fluent in both verbal and written forms.

Responsibilities

• Coach and develop Bilingual Customer Service Representatives in product knowledge, policies, and performance metrics.
• Review calls, emails and other customer interactions to evaluate quality and provide feedback.
• Provide management with process improvement feedback to increase efficiency and satisfaction.
• Facilitate team meetings and one-on-one coaching sessions on policy updates and training.
• Handle escalated customer issues and provide weekly support for interactions.

Skills

Leadership

Bilingual English/Spanish

Customer service

Communication

Education

High School diploma

Bachelor’s degree

Job description

Uline is seeking a Bilingual Customer Service Team Lead at our Kenosha, WI location. You will coach bilingual reps, monitor calls and emails, and drive fast, friendly, customer-focused service.

This on-site role offers growth opportunities, pay from $33 to $38 per hour, robust benefits, and a culture of service excellence. The company has a long history of success and emphasizes training and advancement.