On-Site Banking Teller & Customer Advocate

mechanicsbank; Kent (WA); On-site; USD 35,000 - 48,000; Full time

Job summary

Mechanics Bank is seeking a Customer Service Representative to join our on-site team. You will handle basic to moderately complex banking transactions, deliver high levels of service, and support customers with account maintenance and product referrals.

The role emphasizes accuracy, cash balancing, compliance with regulations, and teamwork across branches. Travel is limited; strong interpersonal skills and attention to detail are essential.

Qualifications

• High School degree or GED required; additional education may be considered.
• Minimum 1 year experience in a banking environment with basic knowledge of bank deposit products and services.
• 1 year in customer service and cash handling in a customer-facing role.

Responsibilities

• Perform routine teller transactions including deposits, withdrawals, transfers, and check cashing.
• Deliver exceptional customer service in person and by phone, and upsell products when appropriate.
• Maintain cash balance, follow cash handling policies, and detect potential fraudulent activity.
• Complete compliance tasks and assist with branch audits and reporting.

Skills

Customer service

Interpersonal skills

Attention to detail

Communication

Teamwork

Education

High School Degree/GED

Job description

Mechanics Bank is seeking a Customer Service Representative to join our on-site team. You will handle basic to moderately complex banking transactions, deliver high levels of service, and support customers with account maintenance and product referrals.

The role emphasizes accuracy, cash balancing, compliance with regulations, and teamwork across branches. Travel is limited; strong interpersonal skills and attention to detail are essential.