On‑Site Bank Teller & Customer Service Pro

Mechanics Bank; California (MO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Employee Assistance Program

Life Insurance, AD&D, Disability

Health Savings Account

Flexible Spending Accounts

401(k) and Roth 401(k)

Education savings plan

Tuition reimbursement

Volunteer time off

Free checking and savings accounts

Mortgage rate discounts

Job summary

Mechanics Bank is seeking a Customer Service Representative to join our on-site team. Under general supervision, you will process basic to moderately complex banking transactions and assist customers, offering referrals for additional products and services.

You will perform teller transactions, handle deposits, withdrawals, check cashing, and transfers with accuracy, balancing cash and ensuring compliance with bank policies and procedures.

Qualifications

• High School Degree or GED required.
• Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services preferred.
• 1 year in customer service and cash handling experience in a customer facing role required.
• Excellent interpersonal skills, attention to detail, and customer service.
• Ability to work independently and collaborate effectively as a team member.
• Ability to make decisions using information available.
• Basic knowledge of Bank deposit products and services.
• Ability to understand customer loan requests and make appropriate referrals.
• Ability to understand customer requests for additional services and make appropriate referrals.

Responsibilities

• Performs routine teller transactions and works directly with clients. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines.
• Provides exemplary customer service both in person and over the phone. Educates customers on banking technology and product features.
• Responsible for maintaining and balancing a cash supply and reviewing transactions for red flags and compliance.
• Gathers data and processes various reports and forms to ensure compliance with policies and regulatory programs.
• Travel 0-10%.

Skills

Interpersonal skills

Attention to detail

Customer service

Teamwork

Independent work

Decision making

Education

High School Diploma or GED

Job description

Mechanics Bank is seeking a Customer Service Representative to join our on-site team. Under general supervision, you will process basic to moderately complex banking transactions and assist customers, offering referrals for additional products and services.

You will perform teller transactions, handle deposits, withdrawals, check cashing, and transfers with accuracy, balancing cash and ensuring compliance with bank policies and procedures.