On-Site Bank Teller & Customer Experience Specialist

mechanicsbank; Tacoma (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Mechanics Bank is seeking a Customer Service Representative to join our team on-site in Tacoma. You will process routine teller transactions, assist customers with inquiries, and promote additional banking services.

Role requires strong attention to detail, compliance with policies, and the ability to balance cash. You will work with teammates to ensure high-quality service and accurate, timely handling of customer accounts.

Qualifications

• High School Degree or GED required.
• Minimum 1 year experience in a banking environment preferred.
• 1 year in customer service and cash handling required.
• Excellent interpersonal skills and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Performs routine teller transactions including deposits, withdrawals, check cashing, payments, and transfers.
• Provides exemplary customer service in person and over the phone and offers product referrals.
• Maintains cash balance and reviews transactions for accuracy and compliance.
• Assists with branch operations, audits, and regulatory compliance tasks.

Skills

Customer service

Cash handling

Education

High School diploma or GED

Job description

Mechanics Bank is seeking a Customer Service Representative to join our team on-site in Tacoma. You will process routine teller transactions, assist customers with inquiries, and promote additional banking services.

Role requires strong attention to detail, compliance with policies, and the ability to balance cash. You will work with teammates to ensure high-quality service and accurate, timely handling of customer accounts.