On-Site B2B Hardware & Software Support Specialist

Bradycorp

Salt Lake City (UT)

On-site

USD 60,000 - 90,000

Full time

14 days+

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Job summary

Bradycorp is seeking an intermediate Technical Support Representative to assist external B2B customers with hardware devices, software, and database integrations. The role focuses on product performance, connectivity, SQL troubleshooting, and system integration, working directly with customers, distributors, and resellers at our Murray, UT site.

Responsibilities include handling inbound calls via NICE CXone, managing tickets in Salesforce and SugarCRM, and coordinating RMAs in Salesforce and

Qualifications

Experience supporting external B2B customers using hardware, software and database integrations.
On-site in Murray, UT.
Handle real-time inbound calls and cases via NICE CXone and Salesforce.

Responsibilities

Troubleshoot hardware devices (scanners, card/printers, etc.) and guide mechanical fixes.
Provide advanced software support for ID badging software.
Own the case lifecycle from intake to resolution in Salesforce and SugarCRM; coordinate RMAs in Salesforce and SAP.
Collaborate with client IT teams to resolve server, firewall, or network connectivity issues.
Stay current on product changes and assist in mentoring junior team members.