Senior Customer Service Rep II – On-Site Murray, UT

Bradycorp; Salt Lake City (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

Bradycorp in Murray, Utah is seeking an experienced Customer Service Representative II to champion customer experience and act as the primary advocate for high-value accounts. You will handle complex, multi-channel requests and guide customers through regulatory forms while collaborating with internal departments.

The role emphasizes leadership through mentoring peers and elevating the team’s performance in a fast-paced, on-site environment.

Qualifications

• Handle advanced problem-solving for customer issues.
• Manage end-to-end order processing for high-value accounts.
• Serve as a cross-functional coordinator to resolve issues.
• Provide mentoring to new CS representatives.

Responsibilities

• Validate and process high-volume, multi-channel orders and quotes.
• Guide customers through local, state, and federal forms for transactions.
• Investigate root causes of customer friction and resolve billing/credit issues.
• Coordinate with internal departments to resolve technical specifications.
• Mentor incoming representatives to support team goals.

Skills

Order administration

Regulatory compliance

Cross-functional coordination

Mentorship

Job description

Bradycorp in Murray, Utah is seeking an experienced Customer Service Representative II to champion customer experience and act as the primary advocate for high-value accounts. You will handle complex, multi-channel requests and guide customers through regulatory forms while collaborating with internal departments.

The role emphasizes leadership through mentoring peers and elevating the team’s performance in a fast-paced, on-site environment.