On-Site B2B Tech Support – Hardware & Software
Seton
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Benefits offered by this job
Job summary
Brady Corporation’s PDC team is seeking an intermediate-level Technical Support Representative to assist external B2B customers with barcode scanners, card printers, thermal printers, and ID badging software. The on-site role in Murray, UT focuses on product performance, device connectivity, and SQL troubleshooting.
You will manage the full case lifecycle in Salesforce and SAP, coordinate repairs and RMAs, and collaborate with client IT teams to resolve server or network issues while delivering
Qualifications
- 2–4 years in B2B technical support or customer-facing product support.
- Experience diagnosing hardware issues and software integrations.
- Familiarity with SQL Server and SSMS basics.
- Experience with CRM systems and cloud telephony.
- Ability to translate technical details into clear steps for users.
Responsibilities
- Manage inbound calls and cases via NICE Cxone and Salesforce.
- Troubleshoot hardware such as scanners and printers.
- Provide advanced software troubleshooting for ID badging software.
- Own case lifecycle from intake to resolution in Salesforce/SugarCRM.
- Coordinate repairs, replacements, and RMAs in SAP.
- Collaborate with client IT teams to resolve server/network blockers.
Skills
Education
Tools
Job description
Brady Corporation’s PDC team is seeking an intermediate-level Technical Support Representative to assist external B2B customers with barcode scanners, card printers, thermal printers, and ID badging software. The on-site role in Murray, UT focuses on product performance, device connectivity, and SQL troubleshooting.
You will manage the full case lifecycle in Salesforce and SAP, coordinate repairs and RMAs, and collaborate with client IT teams to resolve server or network issues while delivering
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