Customer Service Representative

Home HT GmbH; Rancho Cucamonga (CA); Hybrid; USD 23,866 - 33,992; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company matching

Vacation

Floating holidays

Company holidays

Job summary

Bradshaw Home in Rancho Cucamonga is seeking a Customer Service Representative to manage major customer accounts, process orders, and coordinate with sales and production teams. You will handle EDI and email orders, ensure timely shipping, and maintain accuracy in the order management system.

The role starts with on-site training for 90 days, then a hybrid schedule (in-office Tue-Thu). Requires 3+ years in customer service with order processing, strong communication, and MS Office/ERP

Qualifications

• 3+ years of customer service with emphasis in order processing or order management.
• Proficient in Outlook, Excel, Word, PowerPoint and ERP systems.
• Experience with EDI and manually processed orders is a plus.

Responsibilities

• Process customer orders (EDI and manual) within 24 hours of receipt.
• Resolve order holds and ensure releases to warehouse 3 days before ship date.
• Coordinate with customers, sales managers and internal teams on pricing and delivery.
• Respond to customer inquiries within 24 hours and provide shipping updates.
• Maintain filing of POs and related emails in the filing system.

Skills

Customer service

Order processing

Communication skills

Multitasking

Problem solving

Education

High school diploma or GED

Some college preferred

Tools

ERP system

Microsoft Office Suite

Outlook

Excel

PowerPoint

Access

Job description

Bradshaw Home is seeking a Customer Service Representative to join our team at our Rancho Cucamonga headquarters. This position will be responsible for managing major customer accounts, including communication, order processing, and routing. Orders are received via EDI and email, and you will coordinate and prioritize all incoming orders to ensure they are processed accurately in our order management system and shipped on time. You will also work closely with customers, sales managers, and internal departments regarding pricing, item availability, shipping issues, on-time delivery, and other customer‑related inquiries.

Work Arrangement

Hybrid schedule based in Rancho Cucamonga (Tuesday through Thursday in office) after successful completion of the first 90 days. New hires are required to work onsite Monday through Friday during the initial 90‑day training and onboarding period.

Responsibilities

• Process all EDI and manual orders for the customers you manage within 24 hours of receipt.
• Review and resolve failed inbound EDI orders by maintaining the EDI code list for each of your customers.
• Resolve all order holds within 72 hours of order entry.
• Ensure all orders are released to the warehouse 3 days before the ship date.
• File all purchase orders in our virtual filing cabinet.
• File all pertinent PO specific emails including extension requests/approvals in our virtual filing cabinet.
• Reply to all customer inquiries within 24 hours of receipt.
• Email out of stock reports daily to our customers.
• Process and reply to all production planning cut/extension requests within 24 hrs of receipt.
• Process and reply to all OMS Allocation cut/extension requests within 24 hrs of receipt.
• Review Open Order Report 2x per week or as requested.
• Review delivery date change request emails and tracking emails (Late Requested Delivery Date) from transportation & notify customers of delivery date changes and request extensions.
• Ensure all shipped orders are invoiced and closed in all systems.
• Review vendor guides for the customers you manage and ensure you understand the compliance requirements for each.
• Process and submit routing for collect customers, ensuring adherence to each customer's guidelines.
• Schedule pickup appointments for collect customers on our scheduling platform.
• Performs other duties as assigned to support the overall success of the team and company.

Requirements

• High school diploma or GED, some college preferred.
• 3+ years of relevant customer service experience with an emphasis in order processing and/or order management.
• Working knowledge of Microsoft Office Suite; Outlook, Excel, Word, PowerPoint and Access and web‑based applications.
• Experience working with an order management software and ERP system.
• Positive and professional attitude.
• Ability to work well under pressure.
• Excellent written and verbal communication skills, with the ability to effectively and persuasively communicate both internally and externally.
• Excellent organizational skills with the ability to prioritize and multitask effectively.
• Attention to detail and accuracy.
• Strong work ethic with a “never‑settle” attitude.
• Takes initiative.
• Commitment to the job.
• Self‑motivated and a reliable team player.
• Demonstrated ability to multi‑task, problem‑solve and maintain professional in stressful situations.
• Strong problem‑solving skills with the ability to identify and analyze complex problems, to develop, evaluate options, and implement solutions.

Pay and Benefits

US$21.00 Hourly

Final compensation offered will be determined based on a number of job‑related factors, including the candidate’s skills, experience, and qualifications. Employees in this role are eligible to participate in the company’s benefits program, which includes medical, dental, and vision insurance, 401(k) with company matching, accrued vacation, floating holidays, and designated company holidays.

Bradshaw Home is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable law.