On-Site B2B Account Specialist

New-Era-Cap,-LL; Buffalo (NY); On-site; USD 51,000 - 62,000; Full time

Benefits offered by this job

Paid parking

Discounts on apparel and headwear

On-site café and fitness center

Job summary

New Era Cap, LLC is seeking an Account Representative to manage key accounts and oversee order management on-site at our Buffalo, NY headquarters. You will collaborate with sales and internal partners to ensure customer needs are met and orders flow efficiently.

The role emphasizes delivering exceptional service, maintaining SAP-based reporting, and resolving issues to keep shipments on track while building strong retailer relationships.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field.
• 1–3 years in Key Account Management, Customer Service, or related roles.
• Experience with SAP and order management is a plus.

Responsibilities

• Provide exceptional service to assigned accounts including national retailers and independent retailers.
• Coordinate with sales reps and internal teams to ensure timely order handling.
• Monitor orders, resolve issues, and ensure on-time shipping within the monthly accounting cycle.
• Analyze data to improve customer relations and identify improvements.

Skills

MS Office

Customer service

Communication

Time management

Education

Bachelor’s Degree in Business Administration, Communications, or related field

Tools

SAP

Job description

New Era Cap, LLC is seeking an Account Representative to manage key accounts and oversee order management on-site at our Buffalo, NY headquarters. You will collaborate with sales and internal partners to ensure customer needs are met and orders flow efficiently.

The role emphasizes delivering exceptional service, maintaining SAP-based reporting, and resolving issues to keep shipments on track while building strong retailer relationships.