On-Site Aviation Customer Service Agent

Advanced Air LLC; Hurley (NM); On-site; USD 15,000 - 23,000; Part time

Benefits offered by this job

Competitive salary

Sick Time

Flight/Travel Benefits; Delta/Alaska/S

401k plan with employer match up to 4%

Job summary

Advanced Air, LLC seeks a part-time Customer Service Agent to support operations at Grant County Airport in Silver City, NM. This on-site role requires comfort with varied weather and fast-paced conditions.

You will manage reservations, ticketing, check-in, and boarding while maintaining FAA/TSA compliance, delivering excellent customer service, and upholding the Advanced Air brand standards.

Qualifications

• 2+ years of customer service experience.
• Must have valid driver’s license and clean driving record.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Excellent communication and problem-solving skills.
• Ability to push/pull/lift 50 lbs. for extended periods.
• High School Diploma or equivalent.

Responsibilities

• Greet and provide outstanding service to all customers in a friendly, courteous and professional manner.
• Answer telephone to provide information, resolve problems or complaints, and assist as needed.
• Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service.
• May handle cash, checks, credit cards, and travel vouchers as payments for tickets.
• Communicate to customers when a flight has been delayed or cancelled and work to re-accommodate them.
• Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner.
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.
• Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquiries both in-person and over the telephone.
• Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning.
• Transport passengers via shuttle or van as required.
• Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required.
• Maintain Advanced Air brand standards and consistency in the ground experience.
• Identify opportunities to improve customer experience and increase satisfaction.
• Maintain positive customer relations at all times by using good judgment and the ability to multi-task.
• Ensures FAA, TSA, Airlines & Airport regulations are followed at all times.
• Will be required to obtain and maintain a SIDA badge for certain airports.
• Additional duties as assigned by Supervisor.

Skills

Customer service

Communication skills

Problem solving

Physically able to lift 50 lbs

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Job description

Advanced Air, LLC seeks a part-time Customer Service Agent to support operations at Grant County Airport in Silver City, NM. This on-site role requires comfort with varied weather and fast-paced conditions.

You will manage reservations, ticketing, check-in, and boarding while maintaining FAA/TSA compliance, delivering excellent customer service, and upholding the Advanced Air brand standards.