Audio Visual Technician I

VersaTech; Silver Spring (MD); On-site; USD 41,000 - 53,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with employer matching

3 weeks PTO + 11 holidays

Career path with training and certs

Job summary

VersaTech is seeking an AV Technician I to support conference rooms and collaboration spaces in a fast-paced on-site setting in Silver Spring, MD. You will prep rooms each morning, power up displays, test audio and video, load presentations, and assist attendees during meetings to ensure smooth, professional experiences for both in-person and remote participants.

The role emphasizes friendly, patient customer service, rapid first-level troubleshooting, and timely escalation when needed.

Qualifications

• 1–3 years of experience in AV technology, meeting support, IT help desk, or a related field.
• Working knowledge of displays/projectors, audio mixers and DSPs, microphones, PTZ cameras, Cisco and Poly video conferencing systems, touch-panel control systems, and AV networking basics.
• Familiarity with Microsoft Teams and Zoom meetings.
• AVT certification, or willingness to obtain it, required.
• Must be able to obtain and maintain the security clearance required by the assigned contract (for example, Public Trust).

Responsibilities

• Open assigned conference rooms and meeting spaces each morning: power up and test displays, control panels, audio, cameras, and presentation connectivity.
• Prepare rooms for scheduled meetings: arrange furniture, set microphones and displays, load presentations, and set PTZ camera presets.
• Start and configure room-based Microsoft Teams, Zoom, and other approved platforms; verify audio, video, and content sharing.
• Help organizers and presenters at start-up: admit remote attendees, manage waiting rooms, and assign presenter privileges as directed.
• Stay until the meeting is running, then return to the help desk or assigned area and respond promptly to support calls.
• Reset rooms after meetings for the next user.
• Perform first-level troubleshooting on displays, projectors, audio, microphones, cameras, etc., and escalate as needed.

Skills

AV technology

Customer service

Team collaboration

Tools

Microsoft Teams

Zoom

Cisco video conferencing

Poly video conferencing

Touch-panel control

AV networking basics

Job description

About VersaTech: VersaTech is a technology solutions provider delivering human-centered solutions that help organizations work smarter, collaborate more effectively, and achieve their missions. We specialize in audiovisual and collaboration technology, AV as a Service, AV design-build, IT infrastructure, cybersecurity, AI and automation, and end-to-end technology solutions.

Serving federal, state and local government, education, and commercial customers, VersaTech combines technical expertise, dependable service, and a customer-focused approach. Guided by our commitment to Confidence in Every Connection™, our team lives four core values: Can Do!, Customer Focused, Dedicated, and Team First.

Our Service Standard: Every VersaTech AV role is a customer service role first. Our teams support high-value customers and high-stakes meetings, from daily team huddles to executive briefings and public advisory sessions, for people at every level, from administrative staff to senior executives. The work is part hotel concierge and part IT help desk: friendly, attentive, and calm, with the technical skill to make the technology disappear. Our goal is simple: the best meetings, period. That is what Confidence in Every Connection™ means to us.

Position Summary: The Audiovisual Technician I is the foundation of VersaTech's AV Collaboration & Meeting Support Services team. AV1 technicians keep conference rooms and collaboration spaces ready, set up and launch in-person, hybrid, and virtual meetings, and give customers fast, friendly help when something goes wrong. Working within established procedures, the AV1 handles first-level troubleshooting and escalates what they can't resolve. You don't need to be outgoing, but you do need to be friendly, patient, and helpful with everyone you support. This is an on-site role with frequent customer interaction, and the first step on VersaTech's AV career path to AV2 and Meeting Production Specialist.

Salary: $41,000 to $52,500 depending on experience.

Responsibilities

Room Readiness

• Open assigned conference rooms and meeting spaces each morning: power up and test displays, control panels, audio, cameras, and presentation connectivity.
• Check unoccupied rooms throughout the day; straighten equipment and furniture, confirm systems work, and report deficiencies.
• Close rooms at end of day, restore standard configuration, shut down equipment as required, and log open issues.

Meeting setup and support

• Prepare rooms for scheduled meetings: arrange furniture, set microphones and displays, load presentations, and set PTZ camera presets.
• Start and configure room-based Microsoft Teams, Zoom, and other approved platforms; verify audio, video, and content sharing.
• Help organizers and presenters at start-up: admit remote attendees, manage waiting rooms, and assign presenter privileges as directed.
• Stay until the meeting is running, then return to the help desk or assigned area and respond promptly to support calls.
• Reset rooms after meetings for the next user.

Troubleshooting and escalation

• Perform first-level troubleshooting on displays, projectors, audio, microphones, cameras, control panels, and collaboration software.
• Escalate unresolved or recurring problems to the AV2, MPS, or Operations Manager, with clear notes on what was tried.
• Document issues and actions in the ticketing system or operations log.

Customer service and administration

• Deliver courteous, professional service to meeting organizers, presenters, and attendees.
• Clarify meeting needs with customers and event coordinators.
• Maintain reports, logs, and equipment inventory as assigned.
• Keep equipment clean, organized, and stored correctly.
• Show customers how to use room systems for basic meetings.

Qualifications

• 1–3 years of experience in AV technology, meeting support, IT help desk, or a related field.
• Working knowledge of most of the following: displays and projectors, audio mixers and DSPs, microphones, PTZ cameras, Cisco and Poly video conferencing systems, touch-panel control systems, and AV networking basics.
• Familiarity with Microsoft Teams and Zoom meetings.
• Audio Visual Technician (AVT) certification, or willingness to obtain it, required.
• Must be able to obtain and maintain the security clearance required by the assigned contract (for example, Public Trust); see Security Clearance.
• Professional, positive attitude in a fast-paced, sometimes high-pressure environment.

Security Clearance

This position supports customers that require a government background investigation or security clearance. Candidates must be able to obtain and maintain the clearance level required by the assigned contract (for example, Public Trust). Employment and assignment are contingent on a favorable investigation result, and maintaining eligibility is a continuing condition of employment. Candidates with an active clearance are preferred.

Physical Requirements

• Lift and carry up to 35 pounds.
• Stand, walk, push, pull, squat, bend, and reach throughout the shift.
• Move equipment and furniture using carts, dollies, and hand trucks.
• Move between rooms, floors, and buildings across a campus or multi-site environment.

VersaTech offers a competitive benefits package that includes medical, dental, and vision coverage; 401(k) with employer matching after 90 days; generous paid time off (3 weeks PTO plus 11 holidays); and a defined career path with training and certification support.

VersaTech, Inc. is proud to be an Equal Opportunity/Affirmative Action Employer. We make employment decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. If you need an accommodation to apply, please contact us.