On-Site A/V Technician – Federal Conference Rooms

Reveille Group; Alexandria (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Commuting reimbursement

Healthcare benefits

401K matching

Paid time off

Wellness subsidies

Job summary

Reveille Group is seeking an AV Technician to provide hands-on technical support for audiovisual systems in federal government conference rooms and collaboration spaces in Alexandria, VA. This on-site role ensures systems are operational, secure, and ready for scheduled meetings, coordinating with IT teams to resolve incidents per SLAs.

You will install, configure, test, and maintain AV equipment including displays, cameras, microphones, and conferencing systems, supporting Microsoft Teams and

Qualifications

• 3-5 years' experience providing technical support for audiovisual or video conferencing systems.
• Experience with Windows-based computers and enterprise peripherals.
• Familiarity with ticketing systems and incident management procedures.
• Strong customer service, communication, and problem-solving skills.
• Ability to work on-site at designated federal customer facility.
• HUD suitability and background investigation requirements for Public Trust work.

Responsibilities

• Provide hands-on technical support for conference rooms, meeting spaces, and collaboration technology.
• Troubleshoot audiovisual equipment, including commercial displays, cameras, microphones, speakers, room controllers, and conferencing systems.
• Support Microsoft Teams meetings and other authorized video conferencing platforms.
• Install, configure, test, and maintain A/V equipment and peripherals.
• Troubleshoot connectivity issues involving HDMI, USB-C, DisplayPort, docking stations, adapters, cabling, display resolutions, and refresh rates.
• Support Logitech Rally Bar systems, Crestron room control systems, conference room hubs, and commercial displays.
• Perform pre-meeting system checks and respond to urgent meeting support requests.
• Create, update, and resolve incidents and service requests in ServiceNow.
• Document troubleshooting steps, resolutions, equipment changes, and recurring issues.
• Escalate complex problems to network, endpoint, collaboration, or engineering teams as appropriate.
• Conduct routine inspections and preventive maintenance of conference room equipment.
• Assist with equipment inventory, replacements, technology refreshes, and A/V deployments.
• Provide professional customer service and technical guidance to government personnel.
• Follow federal customer security policies, configuration standards, and operational procedures.

Skills

A/V system support

Customer service

Communication

Problem solving

Tools

Logitech Rally Bar

Crestron system

Job description

Reveille Group is seeking an AV Technician to provide hands-on technical support for audiovisual systems in federal government conference rooms and collaboration spaces in Alexandria, VA. This on-site role ensures systems are operational, secure, and ready for scheduled meetings, coordinating with IT teams to resolve incidents per SLAs.

You will install, configure, test, and maintain AV equipment including displays, cameras, microphones, and conferencing systems, supporting Microsoft Teams and