On-site AV Support Technician

RoomReady; Boston (MA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Life & AD&D insurance

Disability insurance

Paid time off

Learning & development

401k plan

Townhall events

Job summary

RoomReady in Boston, MA is seeking an Embedded Support Technician who will serve as a dedicated technical resource for our client. This on-site, customer-facing role requires strong AV technical aptitude, excellent communication, and the ability to troubleshoot and resolve issues promptly to ensure seamless meeting experiences.

The successful candidate will have 2+ years in AV support, be comfortable with on-site setup, and may travel up to 20% within the Boston metro region.

Qualifications

• Minimum 3 years of experience in a customer service role.
• 2+ years in AV industry in a support or installer role.
• 2+ years’ experience with video signal path and audio signal path.
• 2+ years’ experience with wireless microphone technology.
• Bachelor’s degree in Communications or related field is a plus.

Responsibilities

• Executes positive interactions to preserve the client relationship and support retention.
• Develops and maintains understanding of customer service policies and procedures.
• Acts as liaison between client and customer service team to maximize product value.
• Performs on-site AV setup and calibration for meetings and events.
• Troubleshoots AV signal path, video, and audio issues; ensures prompt resolution.
• Provides end-user instruction and support for product operation.

Skills

Customer service

AV support

Video signal path

Audio signal path

Wireless microphone technology

Education

Bachelor's degree in Communications or related field

Job description

Tired of inefficient meetings that are filled with more support questions than productivity? So are we!

At RoomReady, we work inspired. We work with purpose. We work to make our customers’ and partners’ lives better. And our lives are better for it.

We are always looking for employees who share our core focus and live by our values.

In 2019, RoomReady implemented EOS, the Entrepreneurial Operating System ® , which is a set of simple concepts and practical tools used to help companies clarify their vision, gain traction and achieve our goals. Implementing EOS ® provided structure to our organization and helps our team get better at three things: Vision, Traction & Healthy.

Our Passion

Creating opportunity and security for our employees.

Making meeting rooms that are easy to buy, deploy, and use.

Our family coverage is on average $500 less each month than the national average (Kaiser Foundation 2018)

2

We pay between 78-100% of employee only and employee spousal coverage

3

Our employer contribution is higher than 92% of other employers across the nation (SHRM 2017)

4

Top 20% for medical coverage in our industry (AVIXA 2019)

We understand the importance of offering our team members competitive benefits. Our employees receive a comprehensive total rewards package and benefits program that promotes work/life balance, saving for retirement, community responsibility and individual growth.

• Life and Accidental Death & Dismemberment insurance
• Short- and long-term disability insurance
• Generous paid time off and holidays
• Learning and professional development opportunities
• 401k plan
• Quarterly townhall gatherings, periodic activities, celebrations and special events

-Erica, Project Management, employee since 2019

-Nate, Technology, employee since 2018

-Todd, Sales, employee since 2015

-Brandon, Warehouse, employee since 2016

Join the RoomReady Team

Location: Boston, MA

Remote Status: On-Site

Job Id:406

# of Openings:1

Embedded Support Technician

The Embedded Support Technician will primarily serve as a dedicated technical resource for the assigned client. In this highly visible, customer-facing role, the Embedded Support Tech will execute solid customer service skills while acting as a liaison between the client and the equipment. The ideal candidatewill do whatever it takes to ensure optimal performance of AV and related equipment for meetings and events, apply proficient problem-solving skills to effectively troubleshoot and resolve technical issues in a prompt and courteous manner, and help guarantee an overall seamless and positive client experience.We are seeking a qualified candidate for this role based in the Boston, Massachusetts area. The position is mainly located on-site in Boston and may require up to 20% travel to additional locations within the Boston metro region and neighboring states.

About Us

RoomReady is a growing audiovisual technology company that believes technology must improve the meeting room experience, simple is better, and speed matters. All our employees live those beliefs daily by providing an avenue to execute our innovative solutions.

Core Values

• Care Deeply-listen to learn, engage in debate, be civil, do more
• Hustle Smart-do and think versus do or think
• Use Common Sense-solve problems with simple, practical ideas
• Own It-be eager, ask questions, learn from mistakes, do what you say you will do
• Help Others-be deliberate about helping others, always do what is right
• Stay Grateful-find joy and approach every situation as an opportunity

All employees at RoomReady are asked to use the simple, practical tools of EOS. This system is creating a more cohesive, functional, and healthy leadership team and is helping our company get better at:
Vision—getting everyone in our organization 100% on the same page with where we’re going, and how we plan to get there
Traction®—instilling focus, discipline, and accountability throughout the company so that everyone executes on that vision—every day

What will you be doing?

• Executes positive interactions to preserve the client relationship in support of client retention.
• Develops and maintains a comprehensive understanding of new or existing customer service policies and procedures.
• Helps clients realize the full potential of products in use and act as a liaison between the client and customer service/client support specialist.
• Provides physical set-up services including but not limited to: equipment set-up; connect mixers to audio splitter/equipment for sound adjust volumes; pair frequency; perform sound checks
• Troubleshoots AV signal path issues, VTC issues, and or other equipment issues.
• Provides end-user instruction, guidance, and/or support in user-operation of products.
• Performs routine preventative maintenance checks and services to audiovisual systems including software/firmware updates, as needed.

Why work for us?

• 3 outstanding medical plans to choose from and one plan is FREE – plus FREE Dental and Vision coverage for our employees!

As an Embedded Support Technician you need excellent communication skills, a strong AV technical aptitude, work well under pressure, and highly adaptable to change. Specific required qualifications for the position include:

• High school diploma or GED required. Bachelor’s degree in Communications or related field a plus.
• Minimum of 3 years of experience in customer service role.
• 2+ years’ experience in the AV industry in a support or installer role
• 2+ years’ experience with video signal path, and audio signal path
• 2+ Years’ experience with wireless microphone technology

Compensation & Benefits

The hiring range starts at $70,000/yr. depending on experience and location. A comprehensive benefits package includes low cost/or free employee medical, employer full paid dental, and vision, along with a 401(k) option. Paid time off and paid holidays.

It is the policy of RoomReady to afford equal opportunity to all employees and applicants for employment without regard to age, race, religion, color, creed, ancestry, sexual orientation, sex, gender identity, national origin, marital status, veteran status, liability for military service, or any other factor prohibited by applicable federal, state or local law.