A/V Onsite Maintenance Engineer

AVI-SPL; Washington (District of Columbia); On-site; USD 50,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays

Training and development

Job summary

AVI-SPL seeks an Onsite Maintenance Engineer to provide on-premises support at customer sites, ensuring a world-class customer service experience. You will install, diagnose, repair, and optimize AV systems, work with AMX/Crestron/Extron, and collaborate with the customer, management, and global helpdesk to deliver superior service.

Responsibilities include conference space setup, preventive maintenance, field service for control programs, and timely issue resolution.

Qualifications

• High school diploma or equivalent required.
• Strong troubleshooting skills across AV and networking systems.

Responsibilities

• Set up/breakdown conference spaces to meet event needs.
• Perform preventative maintenance on cables and hardware components.
• Field installation and maintenance of control programs (AMX/Crestron/Firmware).
• Provide field service support for control programs with editing and uploads.
• Deliver timely and quality support including routine maintenance, video/audio support.
• Provide field service support for networked devices.
• Adhere to safety standards at all sites.
• Prepare site documentation and end-user training as needed.
• Set up and troubleshoot AV/presentation systems.
• Travel to multiple job sites; after-hours/weekend work when required.

Skills

Hand and power tools

Independent working

Advanced computer knowledge (WIN/Mac)

Customer service excellence

Problem-solving

Communication

Networking basics

Education

High School Diploma or equivalent

Tools

AMX

Crestron

Extron NAV

Logitech systems

Q-SYS

UC Platforms (Teams, Zoom, Webex)

Tricaster

Job description

The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world class Customer Service experience.

Who We Are

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world class Customer Service experience.

Day-To-Day Responsibilities

• Setup/breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance task to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing various hardware components
• Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
• Deliver field service support of control programs (AMX / Crestron/etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, general break-fix maintenance, video/audio recording support
• Provide field service support of networked devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training and as needed
• Setup and troubleshoot various audio/video/presentation systems
• Travel to various job sites as required
• Must be flexible to work after hours and weekends when required

Must-Haves

WHAT WE’RE LOOKING FOR

• Effectively communicate with employees, customers, and colleagues.
• Ability to use hand and power tools in a safe and efficient manner.
• Ability to work and think independently and ensuring to meet deadlines.
• Advanced computer knowledge (WIN/Mac).
• Knowledge of signal flow for audio, video, and control.
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard.
• Minimum of a High School Diploma or equivalent.
• Must be flexible to work after hours and weekends when required.
• Ability to regularly climb and work from ladders, lifting equipment, tools, and materials.
• White Glove Service: Demonstrated ability to provide high-level support to director-level executives and above in a corporate setting, ensuring smooth and professional AV experiences.
• Problem-Solving: Strong troubleshooting skills across various AV and networking systems, ensuring quick resolution of technical issues.
• Customer Service: Committed to delivering exceptional customer service, with a focus on meeting the needs of corporate clients and stakeholders.
• Logitech: Proficient in setting up, configuring, and troubleshooting Logitech systems, ensuring reliable connectivity and performance.
• Extron Systems : Extensive experience with deployments, integration, and troubleshooting of Extron NAV and associated S/W.
• Crestron Systems: Proficient in setting up, configuring, and troubleshooting Crestron systems, ensuring reliable connectivity
• Networking: Skilled in setting up, configuring, and troubleshooting networked devices, with experience in LAN/WAN and VLans.
• Q-SYS, Logitech, Biamp, Extron NAV experience
• UC Platforms - Teams, Zoom, Webex
• Tricaster switcher, 3-4 PTZ Cameras, Audio console, and DMX Lighting
• Video wall experience (Planar, Christie, Barco, Samsung, Daktronics)
• Preventive Maintenance
• MS Teams Admin ( Primary )
• Zoom Cloud Admin ( Secondary )
• CTS

Nice-To-Haves

• Formal education in Electronics or related field preferred
• Preferred external training:
• AMX Intro to Networking for AV Professionals
• Extron AV Associate Certification
• Dante 1-3
• Q-SYS 1+

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Pay Type

Hourly

Min Base

$36.06/hr

Max Base

$46.15/hr