On-Site AV Operations Tech — Zoom & Conference Rooms

Strategic Staffing Solutions; Richmond (VA); On-site; USD 73,000 - 94,000; Full time

Job summary

Strategic Staffing Solutions seeks an AV Operations Support Technician in Richmond, VA, for 9 months with a conversion option. The role focuses on supporting, maintaining, and optimizing AV infrastructure and conference room tech, including Zoom ecosystems.

You will manage incident workflows, perform UAT, and maintain inventory while providing on-site, in-office support Monday to Friday. The ideal candidate has 1+ year in technical IT operations, strong troubleshooting and communication skills,

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of technical support or IT operations experience.
• At least 1 year of experience supporting IT systems, networking, and infrastructure.
• At least 1 year of experience working with desktop platforms and operating systems.
• At least 1 year of experience with incident management and reporting tools.
• Foundational understanding of networking concepts and infrastructure.
• Experience troubleshooting technical hardware and related systems.
• Strong problem-solving and troubleshooting skills.
• Ability to provide onsite technical support in a fast-paced business environment.
• Strong communication and customer service skills.
• Ability to participate in occasional after-hours and weekend support.

Responsibilities

• Support operation, maintenance, and performance of AV infrastructure and conference room tech.
• Diagnose and troubleshoot AV hardware, conferencing systems, and related infrastructure.
• Serve as SME for Zoom ecosystem including Zoom Rooms, Device Management, and Zoom Digital Signage.
• Manage ITIL-based incident workflows: document, track, escalate, and resolve issues.
• Perform UAT for AV systems, devices, and related technology.
• Maintain accurate AV hardware and asset inventory records.
• Collaborate with technical teams and end users to resolve AV-related problems.
• Work onsite in Richmond, with occasional after-hours/weekend support.

Skills

Customer service

Troubleshooting

Onsite support

Effective communication

Fast-paced environment

Education

High School Diploma or GED

Tools

Incident management tools

Networking basics

Job description

Strategic Staffing Solutions seeks an AV Operations Support Technician in Richmond, VA, for 9 months with a conversion option. The role focuses on supporting, maintaining, and optimizing AV infrastructure and conference room tech, including Zoom ecosystems.

You will manage incident workflows, perform UAT, and maintain inventory while providing on-site, in-office support Monday to Friday. The ideal candidate has 1+ year in technical IT operations, strong troubleshooting and communication skills,