On-Site AV & IT Support Technician for VIP Clients

Socket.dev; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Socket.dev seeks an Engineering Technician III for on-site work at Johnson Space Flight Center in Houston. The role involves installing, maintaining, and upgrading IT and conference room systems, and performing diagnostic analyses to ensure high-quality operations.

You will support VIP stakeholders, perform prevention tasks, and participate in root-cause analyses for incidents while following established procedures and guidelines.

Qualifications

• AA or AS with 4 years of related experience.
• Excellent communication skills and professional conduct.
• Ability to obtain Public Trust Clearance.
• On-site work at Johnson Space Flight Center may be required.

Responsibilities

• Installing, cabling, supporting, and maintaining IT and conference room equipment for legacy and new installations.
• Perform technical analyses of software, hardware, and transmission equipment using diagnostic tools.
• Provide end-user support to a large VIP customer with strong service standards.
• Conduct preventative maintenance inspections and patching of conference room equipment.
• Support root-cause analysis for conference room incidents.
• Troubleshoot network, VOIP, and conference room equipment issues to SLA.
• Document work and analyze solutions using standard procedures.
• Complete tasks with moderate guidance and direction.

Skills

Technical analysis

Customer service

Communication

Problem solving

Education

AA or AS + 4 years experience

Tools

Crestron devices

AMX

Cisco equipment

Job description

Socket.dev seeks an Engineering Technician III for on-site work at Johnson Space Flight Center in Houston. The role involves installing, maintaining, and upgrading IT and conference room systems, and performing diagnostic analyses to ensure high-quality operations.

You will support VIP stakeholders, perform prevention tasks, and participate in root-cause analyses for incidents while following established procedures and guidelines.