On-Site AV & IT Installation Technician

Virginia Community Colleges; Norfolk (VA); On-site; USD 46,000 - 53,000; Full time

Job summary

Tidewater Community College has served South Hampton Roads for 50 years, providing higher education and workforce services across multiple campuses. The IT/AV technician role focuses on on-site installation, testing, and repair of devices, delivering timely support to staff and students in a multi-vendor environment.

You will ensure desktop standardization, perform diagnostics, and collaborate with Telecom, Network, and Support Specialists while safeguarding sensitive information.

Qualifications

• Extensive knowledge of personal computers, operating systems, peripheral devices, and desktop applications.
• Knowledge of local area networks, including TCP/IP and security policies for a large WAN/LAN environment.
• Ability to install, troubleshoot, and repair desktop computers, operating systems, and peripherals.
• Strong verbal and written communication skills to interact with end users and technical staff.
• A+ certification or equivalent experience.
• Ability to work under pressure; meet inflexible deadlines and manage multiple tasks.

Responsibilities

• Reports to the Campus Supervisor. Performs on-site and in-shop inspection, installation, testing, and repair of Audio Visual and microcomputer devices and related equipment.
• Provides first-level end-user support to staff, faculty, and students while maintaining security and confidentiality of data.
• Coordinates work with Telecom, Network, and Support Specialists and documents all service activities.

Skills

PC hardware and software

LAN/WAN basics

VoIP concepts

Clear communication

Team collaboration

Troubleshooting network issues

A+ certification

Tools

SCCM

Job description

Tidewater Community College has served South Hampton Roads for 50 years, providing higher education and workforce services across multiple campuses. The IT/AV technician role focuses on on-site installation, testing, and repair of devices, delivering timely support to staff and students in a multi-vendor environment.

You will ensure desktop standardization, perform diagnostics, and collaborate with Telecom, Network, and Support Specialists while safeguarding sensitive information.