On‑Site Automation & Robotics Technician

Ricoh USA, Inc.; Knoxville (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, life, and disability"

401K

Tuition assistance program

Job summary

Ricoh USA, Inc. seeks an on-site Specialist, Automation Systems to service customer automation equipment at a designated Service Advantage Partner location in Knoxville, TN.

The role focuses on robotics, workstations, and partner structures, performing preventive maintenance and break-fix tasks while coordinating priorities with the Partner Support team. The technician provides second-level technical support, adheres to safety guidelines, and documents activities in the client’s maintenance

Qualifications

• Associate degree or 4 years apprenticeship or equivalent in Robotics, Mechanical, Mechatronics, or Electrical.
• Experience with automated systems and software-based controls.
• Familiarity with Linux, Java, XML, SQL, and database administration.
• Knowledge of CMMS programs.
• Ability to read blueprints and electrical schematics.
• Preventative maintenance procedures.

Responsibilities

• Performs repair of automation equipment, bots, or systems using mechanical, electronic, electro-mechanical, and robotics skills.
• Demonstrates leadership by coordinating as needed and handling diagnostics and preventive maintenance.
• Performs fault triage, hardware issue resolution, and system uptime management.
• Uses manuals and catalogs for parts; documents maintenance activities in the client’s system.
• Delivers 2nd level technical support to other technicians and adheres to SLAs.

Skills

Automation systems

Electrical principles

Electro-mechanical

Linux knowledge

Java

XML

SQL

CMMS

Blueprint reading

Diagnostics

Education

Associate degree or 4 years apprenticeship or equivalent

Vocational degree in Robotics/Mechatronics or Electronics

Tools

Linux

Java

XML

SQL

CMMS

Job description

Ricoh USA, Inc. seeks an on-site Specialist, Automation Systems to service customer automation equipment at a designated Service Advantage Partner location in Knoxville, TN.

The role focuses on robotics, workstations, and partner structures, performing preventive maintenance and break-fix tasks while coordinating priorities with the Partner Support team. The technician provides second-level technical support, adheres to safety guidelines, and documents activities in the client’s maintenance