On-Site Audience Experience & Events Coordinator

NBCUniversal; New York (NY); On-site; USD 33,000 - 40,000; Full time

Job summary

NBCUniversal is hiring a Coordinator, Audience Operations & Events for the Rockefeller Center Guest Experience team. This full-time, on-site role supports 30 Rock audiences and special events, including ticketing for SNL and late-night shows, onboarding and training, and coordinating shop events with cross-functional teams.

The position requires at least 1 year in a similar role, strong organizational skills, and proficiency with Excel/Microsoft Office.

Qualifications

• Minimum 1 year working experience in a similar capacity.
• Proven ability to be flexible and adapt in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Work closely with all audience operations for 30 Rockefeller Plaza
• Support Saturday Night Live ticketing for lottery winners, VIPs, NBC clients and standby guests
• Help with the standby process for all audiences including Late Night with Seth Meyers, The Tonight Show Starring Jimmy Fallon, and Saturday Night Live
• Strategically support tracking processes for all audience/general public data reporting
• Work closely with East Coast Pages for onboarding, training and mentorship
• Assist with audiences for special tapings/events in studios and the Peacock Lounge
• Collaborate with all Guest Experience functions as needed including The Shop and Retail Operations
• Act as Leader on Duty/administrative support for NBC Studio Tour when required
• Help liaise with clients for private film screenings for talent and executives
• Ideate on operational enhancements as they pertain to the Guest Experience team
• Work with Guest Experience Merchandising team to properly execute and advertise upcoming Shop activations and events
• On site and operational lead for all Shop events

Skills

Excel

Microsoft Office

Interpersonal skills

Time management

Flexibility

Independent work

Education

High school diploma or GED

Job description

NBCUniversal is hiring a Coordinator, Audience Operations & Events for the Rockefeller Center Guest Experience team. This full-time, on-site role supports 30 Rock audiences and special events, including ticketing for SNL and late-night shows, onboarding and training, and coordinating shop events with cross-functional teams.

The position requires at least 1 year in a similar role, strong organizational skills, and proficiency with Excel/Microsoft Office.