Coordinator, Audience Operations & Events

NBCUniversal; New York (NY); On-site; USD 33,000 - 40,000; Full time

Job summary

NBCUniversal is hiring a Coordinator, Audience Operations & Events for the Rockefeller Center Guest Experience team. This full-time, on-site role supports 30 Rock audiences and special events, including ticketing for SNL and late-night shows, onboarding and training, and coordinating shop events with cross-functional teams.

The position requires at least 1 year in a similar role, strong organizational skills, and proficiency with Excel/Microsoft Office.

Qualifications

• Minimum 1 year working experience in a similar capacity.
• Proven ability to be flexible and adapt in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Work closely with all audience operations for 30 Rockefeller Plaza
• Support Saturday Night Live ticketing for lottery winners, VIPs, NBC clients and standby guests
• Help with the standby process for all audiences including Late Night with Seth Meyers, The Tonight Show Starring Jimmy Fallon, and Saturday Night Live
• Strategically support tracking processes for all audience/general public data reporting
• Work closely with East Coast Pages for onboarding, training and mentorship
• Assist with audiences for special tapings/events in studios and the Peacock Lounge
• Collaborate with all Guest Experience functions as needed including The Shop and Retail Operations
• Act as Leader on Duty/administrative support for NBC Studio Tour when required
• Help liaise with clients for private film screenings for talent and executives
• Ideate on operational enhancements as they pertain to the Guest Experience team
• Work with Guest Experience Merchandising team to properly execute and advertise upcoming Shop activations and events
• On site and operational lead for all Shop events

Skills

Excel

Microsoft Office

Interpersonal skills

Time management

Flexibility

Independent work

Education

High school diploma or GED

Job description

Coordinator, Audience Operations & Events

• Full-time
• Business Segment: Operations & Technology
• Compensation: USD 24 - USD 29 - hourly

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

NBCUniversal has an opening for a Coordinator, Audience Operations & Events as part of Rockefeller Center Guest Experience team within the Operations and Technology division of NBCU. This is an opportunity to join a small and dynamic team that delivers one-of-a-kind product and experiences to guests at NBC’s home in 30 Rockefeller Plaza. The position reports to the Manager, Audience Operations & Events and requires a full-time on-site schedule with some overtime hours as needed.

JOB PURPOSE:

The Coordinator, Audience Operations & Events will support optimal experiences for our general public and clients, coming to 30 Rock.

ESSENTIAL FUNCTIONS:

• Work closely with all audience operations for 30 Rockefeller Plaza
• Support Saturday Night Live ticketing for lottery winners, VIPs, NBC clients and standby guests
• Help with the standby process for all audiences including Late Night with Seth Meyers, The Tonight Show Starring Jimmy Fallon, and Saturday Night Live
• Strategically support tracking processes for all audience/general public data reporting
• Work closely with East Coast Pages for onboarding, training and mentorship
• Assist with audiences for special tapings/events in studios and the Peacock Lounge
• Collaborate with all Guest Experience functions as needed including The Shop and Retail Operations
• Act as Leader on Duty/administrative support for NBC Studio Tour when required
• Help liaise with clients for private film screenings for talent and executives
• Ideate on operational enhancements as they pertain to the Guest Experience team
• Work with Guest Experience Merchandising team to properly execute and advertise upcoming Shop activations and events
• On site and operational lead for all Shop events

BASIC QUALIFICATIONS:

• Minimum 1 year working experience in a similar capacity
• Proven ability to be flexible and consistent in a fast-paced and ever-changing environment
• Demonstrated ability to effectively work independently and manage when necessary
• Ability to actively problem-solve and critically think
• Excellent interpersonal and communication skills
• Demonstrated attention to detail and able to perform tasks with minimal supervision and direction

ELIGIBILITY REQUIREMENTS:

• High school diploma/GED required.
• Must be proficient in Excel and Microsoft Office
• Must be extremely organized and driven by efficiency
• Must have exceptional time management skills
• Must be willing to work varying hours as needed including nights, weekends, overnights, and holidays
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older

DESIRED:

• Experience with corporate events, live production, and customer service

Additional Information

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.Salary: $24-$29/hr

#LI-onsite

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [emailprotected] .