Security Coordinator, Guest Reception

NBCUniversal; New York (NY); On-site; USD 32,000 - 37,000; Full time

Job summary

NBCUniversal is seeking a Security Coordinator for Guest Reception at our Corporate Headquarters in New York. You will greet employees and guests, review access, and ensure smooth reception operations under Global Security.

Responsibilities include handling phones and emails, maintaining professional guest relations, and following established security protocols while assisting with onboarding and offboarding processes.

Qualifications

• Experience greeting guests and handling inquiries.
• Strong communication and professional demeanor required.
• Ability to follow security protocols and access procedures.

Responsibilities

• Greet employees and guests with courtesy and professionalism.
• Review access permissions and verify identification.
• Answer phones and respond to emails courteously and promptly.
• Prioritize guest satisfaction as a NBCUniversal representative.
• Follow all security processes and protocols.
• Notify team during unusual situations or emergencies calmly.
• Onboard new hires and offboard departing employees.

Skills

Customer service

Greet guests

Phone handling

Access control

Job description

• Business Segment: Operations & Technology
• Compensation: USD 23 - USD 27 - hourly

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

Security Coordinator, Guest Reception

The Security Coordinator is a member of the Global Security Organization and is responsible for greeting employees and guests at NBCUniversal’s Corporate Headquarters at 30 Rockefeller Plaza. They will report to the Manager, Guest Reception.

What You’ll Do:

• Greet employees and their guests with courtesy and professionalism. Review access permissions and process appropriate identification in a timely manner
• Answer phones and respond to email requests courteously and professionally
• Prioritize customer service and guest satisfaction as a representative of 30 Rockefeller Plaza, NBCUniversal, and Global Security Operations
• Follow all processes and protocols set forth by management at all times
• Make prompt notifications to appropriate team members during unusual situations or emergencies. Handle all situations in an attentive, calm, and controlled manner
• Actively take part in training programs as directed
• Process requests to onboard new hires
• Process requests to offboard former employees