On-site App Support Analyst — Secret Clearance

LMI; San Diego (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

LMI in San Diego, CA is seeking an Application Support Analyst to serve as the first-line support for a mission application and its data. The role is on-site, with daily presence and an active Secret clearance.

You will handle incidents via the ticketing system, perform routine data loads, and carry out basic database and application management. The position emphasizes customer service, documentation, and collaboration with engineering and platform teams.

Qualifications

• Active Secret clearance required.
• 4+ years in application support or related technical role.
• Experience with relational databases and data loads.
• Experience with enterprise ticketing systems.
• On-site in San Diego, CA daily.

Responsibilities

• Provide first-line support for the mission application and related systems.
• Document, prioritize, troubleshoot, and resolve incidents using the ticketing system.
• Perform routine data loads into application databases.
• Conduct basic database and application management tasks.
• Troubleshoot issues and escalate complex problems to engineering and platform teams.
• Manage user accounts and access requests per policy.
• Maintain support documentation and knowledge resources.
• Assist with application updates and testing.
• Identify recurring issues and suggest improvements.
• Protect sensitive information and comply with cyber and records management requirements.

Skills

Customer service

Communication

Documentation

Organization

Problem-solving

Education

Associate's or Bachelor's degree in IT or related field

Tools

Microsoft SQL Server

SQL

PowerShell

Python

Job description

LMI in San Diego, CA is seeking an Application Support Analyst to serve as the first-line support for a mission application and its data. The role is on-site, with daily presence and an active Secret clearance.

You will handle incidents via the ticketing system, perform routine data loads, and carry out basic database and application management. The position emphasizes customer service, documentation, and collaboration with engineering and platform teams.