Application Support Analyst - Clearance Required

LMI; San Diego (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

LMI in San Diego, CA is seeking an Application Support Analyst to serve as the first-line support for a mission application and its data. The role is on-site, with daily presence and an active Secret clearance.

You will handle incidents via the ticketing system, perform routine data loads, and carry out basic database and application management. The position emphasizes customer service, documentation, and collaboration with engineering and platform teams.

Qualifications

• Active Secret clearance required.
• 4+ years in application support or related technical role.
• Experience with relational databases and data loads.
• Experience with enterprise ticketing systems.
• On-site in San Diego, CA daily.

Responsibilities

• Provide first-line support for the mission application and related systems.
• Document, prioritize, troubleshoot, and resolve incidents using the ticketing system.
• Perform routine data loads into application databases.
• Conduct basic database and application management tasks.
• Troubleshoot issues and escalate complex problems to engineering and platform teams.
• Manage user accounts and access requests per policy.
• Maintain support documentation and knowledge resources.
• Assist with application updates and testing.
• Identify recurring issues and suggest improvements.
• Protect sensitive information and comply with cyber and records management requirements.

Skills

Customer service

Communication

Documentation

Organization

Problem-solving

Education

Associate's or Bachelor's degree in IT or related field

Tools

Microsoft SQL Server

SQL

PowerShell

Python

Job description

Overview

LMI is seeking an Application Support Analyst to support a Department of War mission partner on a data and applications sustainment effort. This role serves as first-line support for a mission application and its underlying data, handling user support and service requests, performing routine data loads, and carrying out basic database and application management and troubleshooting. The analyst keeps the application running reliably for its user community and escalates complex issues to engineering and platform teams. This is an on-site position requiring daily on-site presence in the San Diego, CA area.

This position requires an active Secret clearance. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors helping agencies navigate complexity and achieve mission success.

Responsibilities

• Serve as first-line support for the supported mission application and related systems, assisting users across the supported community.
• Receive, document, prioritize, troubleshoot, escape, and resolve incidents and service requests using the approved ticketing system.
• Perform routine data loads into application databases, validating source files and confirming successful processing.
• Perform basic database and application management tasks, including monitoring, routine maintenance, and configuration under established procedures.
• Troubleshoot application, data, and user-access issues, and escape complex or systemic issues to engineering and platform teams.
• Support user account provisioning, permissions, and access requests in accordance with established policy.
• Maintain support documentation, including standard operating procedures, knowledge-base articles, troubleshooting guides, and user reference materials.
• Support application updates, routine change validation, and testing.
• Identify recurring issues and recommend practical improvements to support processes and user resources.
• Protect sensitive information and comply with all cybersecurity, acceptable-use, and records-management requirements.

Minimum Qualifications

• Active Secret security clearance.
• Current DoD 8570/8140-compliant baseline certification appropriate for the position, such as CompTIA Security+.
• Four or more years of experience in application support, IT help desk, data operations, or a related technical support role.
• Working knowledge of relational databases, including familiarity with SQL and experience running or validating data loads.
• Experience using an enterprise ticketing or service-management system to document and track incidents and service requests.
• Basic understanding of application administration and troubleshooting.
• Strong customer-service, communication, organization, and documentation skills.
• Ability to work effectively with government civilians, military personnel, contractors, and enterprise support organizations.
• Ability to commute to and work on-site daily in the San Diego, CA area.

Preferred Qualifications

• Associate's or Bachelor's degree in information technology, computer science, information systems, or a related discipline.
• Experience with Microsoft SQL Server.
• Experience scripting for data loads using SQL, PowerShell, or Python.
• Familiarity with .NET web applications.
• ITIL Foundation certification.
• Experience supporting U.S. Special Operations Forces or other Department of War mission partners.

Target Competencies

• Application and data support
• Incident and service-request management
• Basic database operations and data loads
• Troubleshooting and escalation
• Documentation and knowledge management
• Customer service, responsiveness, and attention to detail

Target Salary Range: $85,000 - 120,000.

Job Locations

US-CA-San Diego