On-Site Account Manager — Legal Services Client Liaison

Lexitas; Lansing (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Paid holidays

Maternity leave

Baby bonding leave

Military leave

Job summary

Lexitas is hiring an Account Manager for our Lansing, MI office. The role focuses on delivering premium client experiences, managing medical records, and coordinating with attorneys and legal teams in a fast-paced environment.

You will act as a trusted liaison, ensuring timely communication and accurate case information while upholding HIPAA and legal standards. Strong detail orientation and a client-centric attitude are essential.

Qualifications

• 3+ years of customer service experience in a professional setting.
• High school diploma or equivalent; Bachelor's degree preferred.
• Proficient with Outlook, Word, Adobe Acrobat.
• Discretion with confidential information.
• Excellent attendance, punctuality, and accountability.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Provide bi-weekly status updates and proactive outreach on open cases.
• Respond to client inquiries within the same business day, resolving issues promptly and accurately.
• Verify and process medical records in compliance with HIPAA and all legal standards.
• Collaborate with legal and medical offices to gather and communicate essential case information.
• Troubleshoot client concerns and document outcomes to ensure first-contact resolution.
• Safeguard confidential client information and elevate critical feedback to leadership.
• Support internal staff with accurate, up-to-date record management.

Skills

Service-minded

Attention to detail

Communication

Organizational skills

Problem solving

Team collaboration

Education

High school diploma

Bachelor’s degree

Tools

Outlook

Word

Adobe Acrobat

Web platforms

Job description

Lexitas is hiring an Account Manager for our Lansing, MI office. The role focuses on delivering premium client experiences, managing medical records, and coordinating with attorneys and legal teams in a fast-paced environment.

You will act as a trusted liaison, ensuring timely communication and accurate case information while upholding HIPAA and legal standards. Strong detail orientation and a client-centric attitude are essential.