Account Manager

Lexitas; Lansing (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Paid holidays

Maternity leave

Baby bonding leave

Military leave

Job summary

Lexitas is hiring an Account Manager for our Lansing, MI office. The role focuses on delivering premium client experiences, managing medical records, and coordinating with attorneys and legal teams in a fast-paced environment.

You will act as a trusted liaison, ensuring timely communication and accurate case information while upholding HIPAA and legal standards. Strong detail orientation and a client-centric attitude are essential.

Qualifications

• 3+ years of customer service experience in a professional setting.
• High school diploma or equivalent; Bachelor's degree preferred.
• Proficient with Outlook, Word, Adobe Acrobat.
• Discretion with confidential information.
• Excellent attendance, punctuality, and accountability.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Provide bi-weekly status updates and proactive outreach on open cases.
• Respond to client inquiries within the same business day, resolving issues promptly and accurately.
• Verify and process medical records in compliance with HIPAA and all legal standards.
• Collaborate with legal and medical offices to gather and communicate essential case information.
• Troubleshoot client concerns and document outcomes to ensure first-contact resolution.
• Safeguard confidential client information and elevate critical feedback to leadership.
• Support internal staff with accurate, up-to-date record management.

Skills

Service-minded

Attention to detail

Communication

Organizational skills

Problem solving

Team collaboration

Education

High school diploma

Bachelor’s degree

Tools

Outlook

Word

Adobe Acrobat

Web platforms

Job description

ACCOUNT MANAGER:

LOCATION:

This is a full-time, on-site position based at our Lansing office located at 8164 Executive Ct, Lansing MI.

PAY RATE:

$20/hr

BENEFITS:

• Medical, dental, and vision coverage
• 401(k) with company match
• paid time off and paid holidays
• company paid maternity, baby bonding and military leave

Join a High-Growth Legal Services Leader

ABOUT THE ROLE:

Lexitas is seeking a client-focused and detail-oriented Account Manager to support our PM Legal division. This role is vital in delivering a premium client experience to attorneys and legal teams. You will act as a trusted liaison, managing sensitive medical records and ensuring accurate, timely communication with clients. If you thrive in fast-paced environments and pride yourself on going the extra mile, this is the opportunity for you.

KEY RESPONSIBILITIES:

• Serve as the primary point of contact for assigned client accounts
• Provide bi-weekly status updates and proactive outreach on open cases
• Respond to client inquiries within the same business day, resolving issues promptly and accurately
• Verify and process medical records in compliance with HIPAA and all legal standards
• Collaborate with legal and medical offices to gather and communicate essential case information
• Troubleshoot client concerns and document outcomes to ensure first-contact resolution
• Safeguard confidential client information and elevate critical feedback to leadership
• Support internal staff with accurate, up-to-date record management

WHAT YOU’LL BRING:

• A service-minded professional who thrives in a fast-paced, client-centric environment
• Someone with exceptional attention to detail, communication skills, and organizational capabilities
• A natural problem solver who takes ownership and consistently exceeds expectations
• A collaborative team player with a “can-do” attitude and high level of initiative
• Familiarity with subpoenas, written depositions, and legal records is a plus

QUALIFICATIONS:

• High school diploma or equivalent required; Bachelor’s degree preferred
• 3+ years of customer service experience in a professional setting
• General proficiency with Outlook, Word, Adobe Acrobat, and web-based platforms
• Demonstrated ability to handle confidential information with discretion
• Excellent attendance, punctuality, and accountability

SUPERVISORY RESPONSIBILITIES:

This role is not a supervisor position.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS

Little to no travel expected for this position.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender identity, sexual orientation or any other legally protected status.

EOE Employer/Vet/Disabled

If you require reasonable accommodation in the application process, please contact Human Resources at [e-mail] for assistance.