Legal Client Services Specialist

Lexitas; San Diego (CA); In loco; USD 30.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision coverage

401(k) with company match

Paid time off and paid holidays

Company paid maternity, baby bonding,

Descrizione del lavoro

Lexitas is seeking a Client Services Specialist to serve as the primary email contact for clients, coordinate onboarding, and manage data entry across multiple departments. You will ensure timely responses, accurate job orders, and smooth service delivery, while supporting sales and operations to address client concerns and billing accuracy.

The role requires strong attention to detail, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.

Competenze

• High school diploma or equivalent.
• 1+ year experience in litigation services, legal support, or a customer service role.
• Understanding of HIPAA compliance is preferred but can be trained.
• Reliable attendance and strong work ethic.
• Flexibility to work occasional overtime or on-call shifts as needed.

Mansioni

• Serve as the primary email contact for new and existing clients, ensuring timely, accurate responses.
• Onboard new clients and users into Lexitas systems and introduce them to our online client portal.
• Manage data entry tasks, including job orders, new attorney/firm profiles, locations, and client preferences.
• Coordinate and schedule deposition services across departments.
• Monitor job queues and backlogs, update case statuses, and send daily job entries.
• Collaborate with sales and operations to support lead generation, resolve client concerns, and ensure job execution.
• Generate and distribute client job reports and confirm billing accuracy.
• Support the call queue when needed and assist with after-hours availability on a rotating basis.
• Maintain confidentiality and compliance with HIPAA regulations for handling legal and medical records.

Conoscenze

Attention to detail

Multi-tasking

Data entry

Verbal and written communication

Customer service

Team orientation

MS Office proficiency

Legal terminology knowledge

Formazione

High school diploma

Strumenti

Microsoft Outlook

Microsoft Word

Adobe Acrobat

Descrizione del lavoro

Lexitas is seeking a Client Services Specialist to serve as the primary email contact for clients, coordinate onboarding, and manage data entry across multiple departments. You will ensure timely responses, accurate job orders, and smooth service delivery, while supporting sales and operations to address client concerns and billing accuracy.

The role requires strong attention to detail, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.