On-Site Account Manager - Client Success & Ops Lead

Martin Inc.; Duncan (OK); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Weekly Pay

Job summary

The On‑Site Accounts Manager at Martin Inc. in Duncan, OK will serve as the customer’s primary contact, supporting purchasing, engineering and manufacturing teams at all levels to ensure their requirements are met.

Focused on growing the business, the role identifies cost savings opportunities, drives continuous process improvements, and cultivates strong vendor relationships while maintaining exceptional service and clear communication with the customer.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• ERP software experience (Infor CSD a plus) and proficiency with Microsoft Office.
• Strong organizational skills and product knowledge.
• Excellent customer service and responsiveness.
• Dependable, problem-solving oriented, and reliable.
• Detail-oriented with integrity and professionalism.
• Effective communication and teamwork abilities.
• Must be able to lift 50 pounds.

Responsibilities

• Become proficient with ERP system.
• Manage vending, product, components, programs, and inventory control.
• Entering orders and follow-up.
• Work with the Inventory Control Specialist to ensure proper inventory levels are set and maintained.
• Responds to requests for service and assistance from customer.
• Ensures work processes and customer PPE requirements are diligently followed.
• Must be able to work independently.
• Coordinates with Martin Sales on product samples, testing, quotes, and value-added services.
• Provide weekly, monthly, and as requested reporting on sales, fill rates, and new product requests.
• Cultivates relationship with customer by providing excellent customer service.
• Develop and maintain a thorough knowledge of Martin services and pricing structure.
• Determine customer needs and propose appropriate service needs and cost savers.

Skills

ERP software

Microsoft Office

Organizational skills

Customer service

Problem-solving

Attention to detail

Communication

Teamwork

Physical stamina

Education

High school diploma or GED

Associate or Bachelor's degree in business, Marketing, Sales or related field

Tools

Infor CSD ERP

Microsoft Office

Job description

The On‑Site Accounts Manager at Martin Inc. in Duncan, OK will serve as the customer’s primary contact, supporting purchasing, engineering and manufacturing teams at all levels to ensure their requirements are met.

Focused on growing the business, the role identifies cost savings opportunities, drives continuous process improvements, and cultivates strong vendor relationships while maintaining exceptional service and clear communication with the customer.