On-site Account Manager: Aerospace & Defense Manufacturing

Isembard; Dallas (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off & parental leave

Wellhub gym & wellness membership

Stocked kitchen at the factory

Job summary

Isembard is seeking an Account Manager to own a portfolio of aerospace, defense and energy accounts in the US. You will be the primary liaison between customers, the shop floor, and our engineering teams to translate production reality into actionable updates and drive priority alignment.

Ideal candidates will have 3+ years in customer success or account management within manufacturing, with the ability to discuss tolerances and scheduling.

Qualifications

• 3+ years in customer success, account management, or program management, ideally in manufacturing, aerospace or regulated industries.
• Fluency to discuss tolerances and production scheduling with customers and machinists.
• Sound judgment on when to call vs email.
• Calm demeanor in conversations about slipped dates or cost overruns and ability to present recovery plans.
• Strong organization across multiple accounts and ability to build personal systems.

Responsibilities

• Own a named portfolio of customer accounts as the main contact for program managers, quality leads and procurement.
• Know the status of every active purchase order before anyone asks.
• Raise schedule risk, quality concerns and delays early, choosing the right channel for updates.
• Own quotes and order management for accounts, with engineering support.
• Grow accounts by understanding customer needs on cost, quality and lead time.
• Collaborate with Quality on nonconformance and corrective actions and feed commitments back into scheduling.
• Build playbooks and escalation paths for the wider team.

Skills

Customer success

Account management

Manufacturing knowledge

Communication skills

Problem solving

Education

Technical or engineering background

Job description

Isembard is seeking an Account Manager to own a portfolio of aerospace, defense and energy accounts in the US. You will be the primary liaison between customers, the shop floor, and our engineering teams to translate production reality into actionable updates and drive priority alignment.

Ideal candidates will have 3+ years in customer success or account management within manufacturing, with the ability to discuss tolerances and scheduling.