On-Site A/V Technician for Government Conference Rooms

Koniag Services, Inc.; Alexandria (VA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Paid parental leave

Life and disability insurance

Flexible spending accounts

Commuter benefits

Tuition reimbursement

Job summary

Koniag Data Solutions, LLC, a Koniag Government Services company, is seeking an A/V Technician to support KDS and our government customer in Alexandria, VA. The A/V Technician provides hands-on technical support, installation, maintenance, and troubleshooting for audiovisual systems in federal government conference rooms, meeting spaces, and collaboration environments.

The technician ensures that meeting room technology is operational, reliable, secure, and ready for scheduled meetings.

Qualifications

• Experience providing technical support for audiovisual or video conferencing systems.
• Familiar with conference room displays, cameras, microphones, speakers, and connectivity equipment.
• Ability to troubleshoot hardware, cabling, signal, and device connectivity issues.
• Experience supporting Windows-based computers and enterprise peripherals.
• Familiarity with ticketing systems and incident management procedures.

Responsibilities

• Provide hands-on technical support for conference rooms, meeting spaces, and collaboration technology.
• Troubleshoot audiovisual equipment, including displays, cameras, mics, speakers, room controllers, and conferencing systems.
• Support Microsoft Teams meetings and other video conferencing platforms.
• Install, configure, test, and maintain A/V equipment and peripherals.
• Troubleshoot connectivity issues involving HDMI, USB-C, DisplayPort, docking stations, adapters, cabling, display resolutions, and refresh rates.
• Support Logitech Rally Bar systems, Crestron room control systems, conference room hubs, and commercial displays.
• Perform pre-meeting system checks and respond to urgent meeting support requests.
• Create, update, and resolve incidents and service requests in ServiceNow.
• Document troubleshooting steps, resolutions, equipment changes, and recurring issues.
• Escalate complex problems to network, endpoint, collaboration, or engineering teams as appropriate.
• Conduct routine inspections and preventive maintenance of conference room equipment.
• Assist with equipment inventory, replacements, technology refreshes, and A/V deployments.
• Provide professional customer service and technical guidance to government personnel.
• Follow federal customer security policies, configuration standards, and operational procedures

Skills

AV support

Video conferencing

Customer service

On-site support

Tools

Logitech Rally Bar

Crestron room control

HDMI/DisplayPort cables

ServiceNow

Windows OS

Job description

Koniag Data Solutions, LLC, a Koniag Government Services company, is seeking an A/V Technician to support KDS and our government customer in Alexandria, VA. The A/V Technician provides hands-on technical support, installation, maintenance, and troubleshooting for audiovisual systems in federal government conference rooms, meeting spaces, and collaboration environments.

The technician ensures that meeting room technology is operational, reliable, secure, and ready for scheduled meetings.