On-Site AV Technician for Federal Conference Rooms

Reveille-Group,-LL; Alexandria (VA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Full benefits package

Commuting reimbursement

401K matching

Wellness subsidies

Job summary

Reveille Group in Alexandria, VA, is seeking an A/V Technician to provide hands-on support for audiovisual systems in federal government conference rooms and collaboration spaces. This is an on-site role in the Washington DC Metro area with commuting reimbursement.

You will install, test, and maintain equipment, assist with meetings, and document issues in ServiceNow while ensuring security and SLAs. The team emphasizes work-life balance and a full benefits package.

Qualifications

• 3–5 years of hands-on audiovisual or video conferencing support.
• Knowledge of conference room displays, cameras, mics, speakers and connectivity.
• Experience troubleshooting hardware, cabling, signal, and device connectivity.
• Experience supporting Windows-based computers and enterprise peripherals.
• Familiar with ticketing systems and incident management.
• Ability to work on-site at federal facility and meet background requirements.

Responsibilities

• Provide hands-on technical support for conference rooms, meeting spaces, and collaboration technology.
• Troubleshoot audiovisual equipment, including displays, cameras, microphones, speakers, room controllers, and conferencing systems.
• Support Microsoft Teams meetings and other authorized video conferencing platforms.
• Install, configure, test, and maintain A/V equipment and peripherals.
• Troubleshoot connectivity issues involving HDMI, USB-C, DisplayPort, docking stations, adapters, cabling, display resolutions, and refresh rates.
• Support Logitech Rally Bar systems, Crestron room control systems, conference room hubs, and commercial displays.
• Perform pre-meeting system checks and respond to urgent meeting support requests.
• Create, update, and resolve incidents and service requests in ServiceNow.
• Document troubleshooting steps, resolutions, equipment changes, and recurring issues.
• Escalate complex problems to network, endpoint, collaboration, or engineering teams as appropriate.
• Conduct routine inspections and preventive maintenance of conference room equipment.
• Assist with equipment inventory, replacements, technology refreshes, and A/V deployments.
• Provide professional customer service and technical guidance to government personnel.
• Follow federal customer security policies, configuration standards, and operational procedures.

Skills

A/V troubleshooting

Video conferencing

Windows support

Customer service

On-site work

Tools

ServiceNow

Job description

Reveille Group in Alexandria, VA, is seeking an A/V Technician to provide hands-on support for audiovisual systems in federal government conference rooms and collaboration spaces. This is an on-site role in the Washington DC Metro area with commuting reimbursement.

You will install, test, and maintain equipment, assist with meetings, and document issues in ServiceNow while ensuring security and SLAs. The team emphasizes work-life balance and a full benefits package.