A/V Technician

Koniag Services, Inc.; Alexandria (VA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Paid parental leave

Life and disability insurance

Flexible spending accounts

Commuter benefits

Tuition reimbursement

Job summary

Koniag Data Solutions, LLC, a Koniag Government Services company, is seeking an A/V Technician to support KDS and our government customer in Alexandria, VA. The A/V Technician provides hands-on technical support, installation, maintenance, and troubleshooting for audiovisual systems in federal government conference rooms, meeting spaces, and collaboration environments.

The technician ensures that meeting room technology is operational, reliable, secure, and ready for scheduled meetings.

Qualifications

• Experience providing technical support for audiovisual or video conferencing systems.
• Familiar with conference room displays, cameras, microphones, speakers, and connectivity equipment.
• Ability to troubleshoot hardware, cabling, signal, and device connectivity issues.
• Experience supporting Windows-based computers and enterprise peripherals.
• Familiarity with ticketing systems and incident management procedures.

Responsibilities

• Provide hands-on technical support for conference rooms, meeting spaces, and collaboration technology.
• Troubleshoot audiovisual equipment, including displays, cameras, mics, speakers, room controllers, and conferencing systems.
• Support Microsoft Teams meetings and other video conferencing platforms.
• Install, configure, test, and maintain A/V equipment and peripherals.
• Troubleshoot connectivity issues involving HDMI, USB-C, DisplayPort, docking stations, adapters, cabling, display resolutions, and refresh rates.
• Support Logitech Rally Bar systems, Crestron room control systems, conference room hubs, and commercial displays.
• Perform pre-meeting system checks and respond to urgent meeting support requests.
• Create, update, and resolve incidents and service requests in ServiceNow.
• Document troubleshooting steps, resolutions, equipment changes, and recurring issues.
• Escalate complex problems to network, endpoint, collaboration, or engineering teams as appropriate.
• Conduct routine inspections and preventive maintenance of conference room equipment.
• Assist with equipment inventory, replacements, technology refreshes, and A/V deployments.
• Provide professional customer service and technical guidance to government personnel.
• Follow federal customer security policies, configuration standards, and operational procedures

Skills

AV support

Video conferencing

Customer service

On-site support

Tools

Logitech Rally Bar

Crestron room control

HDMI/DisplayPort cables

ServiceNow

Windows OS

Job description

Koniag Data Solutions, LLC, a Koniag Government Services company, is seeking an A/V Technician to support KDS and our government customer in Alexandria, VA.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.

The A/V Technician provides hands-on technical support, installation, maintenance, and troubleshooting for audiovisual systems in federal government conference rooms, meeting spaces, and collaboration environments. The technician ensures that meeting room technology is operational, reliable, secure, and ready for scheduled meetings.

This position supports federal government personnel in an on-site environment and collaborates with service desk, endpoint support, network operations, and other IT teams to resolve incidents and service requests in accordance with established service-level agreements (SLAs).

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Provide hands-on technical support for conference rooms, meeting spaces, and collaboration technology.
• Troubleshoot audiovisual equipment, including commercial displays, cameras, microphones, speakers, room controllers, and conferencing systems.
• Support Microsoft Teams meetings and other authorized video conferencing platforms.
• Install, configure, test, and maintain A/V equipment and peripherals.
• Troubleshoot connectivity issues involving HDMI, USB-C, DisplayPort, docking stations, adapters, cabling, display resolutions, and refresh rates.
• Support Logitech Rally Bar systems, Crestron room control systems, conference room hubs, and commercial displays.
• Perform pre-meeting system checks and respond to urgent meeting support requests.
• Create, update, and resolve incidents and service requests in ServiceNow.
• Document troubleshooting steps, resolutions, equipment changes, and recurring issues.
• Escalate complex problems to network, endpoint, collaboration, or engineering teams as appropriate.
• Conduct routine inspections and preventive maintenance of conference room equipment.
• Assist with equipment inventory, replacements, technology refreshes, and A/V deployments.
• Provide professional customer service and technical guidance to government personnel.
• Follow federal customer security policies, configuration standards, and operational procedures

Work Experience, Knowledge, Skills & Abilities:

• Demonstrated experience providing technical support for audiovisual or video conferencing systems.
• Working knowledge of conference room displays, cameras, microphones, speakers, and connectivity equipment.
• Ability to troubleshoot hardware, cabling, signal, and device connectivity issues.
• Experience supporting Windows-based computers and enterprise peripherals.
• Familiarity with ticketing systems and incident management procedures.
• Strong customer service, communication, and problem-solving skills.
• Ability to work on-site at designated federal customer facility.
• Ability to meet HUD suitability and background investigation requirements for Public Trust work.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled.Shareholder Preference in accordance with Public Law 88-352