On Road Flex Position

UOH UPS Inc (Ohio); United States; On-site; USD 38,000 - 52,000; Full time

Job summary

United Parcel Service, Inc. is seeking an administrative specialist to perform general tasks and audits during on-job supervision rides, ensuring policy adherence and risk mitigation.

This role utilizes technology to identify opportunities for performance improvement and responds to service concerns, building relationships and delivering effective solutions to meet business goals. Candidates will collaborate with dispatch providers, center management, and business development to forward

Qualifications

• Must be a U.S. citizen or eligible to work in the U.S.
• Strong attention to detail and ability to follow procedures.
• Small Package Operations knowledge preferred.

Responsibilities

• Completes administrative tasks (performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
• Uses the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals.
• Communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals.
• Uncovers business opportunities to forward information to the proper department for follow up.
• Encourages service providers to identify and forward volume development opportunities to management.
• Communicates customers' business needs to employees to provide an understanding of job responsibilities and how actions impact customers.

Skills

Flexible shift

Customer service

Communication

Job description

Job Description

This position completes general administrative tasks and required audits during on-job supervision rides to ensure adherence to policies and procedures. This role utilizes technology to identify opportunities for performance improvement and risk mitigation. The employee communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals. This position performs other tasks as requested.

Responsibilities

• Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
• Uses the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals.
• Communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals.
• Uncovers business opportunities to forward information to the proper department (i.e., dispatch supervisor, center management, and business development) for follow up.
• Encourages service providers to identify and forward volume development opportunities to management.
• Communicates customers' business needs to employees to provide an understanding of job responsibilities and how actions impact customers.

Qualifications

• Ability to work flexible shift hours, up to 5 days a week.
• Small Package Operations Knowledge - Preferred.
• Employee Type: Permanent.

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the worlds largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.