PT Package Center Supervisor

United Parcel Service, Inc.; Round Rock (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

UPS in Round Rock, TX is seeking a supervisor to perform multiple operational roles and provide flexible scheduling to enhance daily dispatch efficiency. You will analyze the center’s daily package dispatch and address service issues, including on-call Air pickups, heavy pickup accounts, and unforeseen events, ensuring customer satisfaction.

This permanent, full-time role requires coordinating routes, guiding the operation, and delivering front-line customer service support while promoting

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Permanent employee status preferred.
• Ability to analyze daily dispatch results and improve service performance.

Responsibilities

• Analyze and plan the center’s daily package dispatch.
• Coordinate needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (answering messages, concerns, follow ups).
• Facilitate smooth execution of operational procedures and system management.

Skills

Dispatch planning

Operational analysis

Customer service

Team coordination

Job description

Job Description

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center’s daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.). He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.). He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type

Permanent

Equality and Diversity

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Company Background

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.