Part-Time Package Dispatch Supervisor

United Parcel Service, Inc.; Burlington (VT); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental coverage

Vision coverage

Flexible Spending Account

Health Savings Account

Dependent Care Flexible Spending

Basic and Supplemental Life Insurance

Disability Income Protection

Employee Assistance Program

401(k) retirement program

Vacation

Paid Holidays

Paid Sick Leave

Employee Stock Purchase Program

Job summary

United Parcel Service, Inc. is seeking a supervisor to analyze and plan the center’s daily package dispatch, balancing schedules and resources to maximize service performance.

The role handles operational service issues and coordinates the operation to ensure customer satisfaction across internal and external stakeholders. The position provides customer service support, facilitates smooth execution of procedures, and requires training and certification for multiple operational roles to adapt to

Qualifications

• U.S. citizen or legally eligible to work in the U.S.
• Experience in analysis and planning of dispatch operations.
• Ability to handle customer service related issues and coordinate with internal/external stakeholders.

Responsibilities

• Analyze and plan the center's daily package dispatch to maximize service performance.
• Handle operational service issues (e.g., on-call pickups, heavy accounts, unforeseen events).
• Coordinate needs and efforts of the operation to ensure customer satisfaction; provide service support and ensure smooth procedures.

Job description

Job Description

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center’s daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.). He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.). He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type

Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $26.25/hr to $42.65/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Benefits

The company offers the following benefits for this position, subject to applicable eligibility requirements.

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• and Discounted Employee Stock Purchase Program.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.