On Road Flex Position

UPS; Atlanta (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

United Parcel Service, Inc. in Atlanta, GA is seeking an on-site permanent administrator to perform essential paperwork and audits during on-the-job supervision rides. You will use technology to spot performance gaps and collaborate with service providers to meet policy standards.

You will engage customers to resolve service concerns and build partnerships, while surfacing opportunities to improve dispatch efficiency and business results.

Qualifications

• Must be able to work flexible shift hours, up to 5 days a week.
• Strong attention to detail and compliance with policies.
• Comfort with using technology to monitor performance and identify improvements.

Responsibilities

• Completes administrative tasks and required audits during on-job supervision rides.
• Communicates with customers to respond to service concerns and determine solutions.
• Monitors dispatch plan in collaboration with Service Providers and center management.
• Identifies and forwards business opportunities to the appropriate departments.
• Encourages providers to report volume development opportunities to management.
• Translates customers' needs into actions that align with business goals.

Job description

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Job Description:

This position completes general administrative tasks and required audits during on-job supervision rides to ensure adherence to policies and procedures. This role utilizes technology to identify opportunities for performance improvement and risk mitigation. The employee communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals. This position performs other tasks as requested.

Responsibilities:

• Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
• Uses the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals.
• Communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals.
• Uncovers business opportunities to forward information to the proper department (i.e., dispatch supervisor, center management, and business development) for follow up.
• Encourages service providers to identify and forward volume development opportunities to management.
• Communicates customers’ business needs to employees to provide an understanding of job responsibilities and how actions impact customers.

Qualifications:

Ability to work flexible shift hours, up to 5 days a weekSmall Package Operations Knowledge - Preferred

Employee Type:

Permanent

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.