FT Business Supervisor

UOH UPS Inc (Ohio); Kansas City (MO); Presencial; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

United Parcel Service, Inc. in Kansas City is seeking an experienced operations supervisor to manage daily center requirements, safety processes, and KPI-driven performance. You will oversee on-road dispatch, labor updates in Workday, and end-of-day service provider coordination.

The role trains and coaches staff, coordinates vehicle lineup, and covers business manager responsibilities as needed, with a focus on DOT compliance and customer experience.

Qualificações

• Excellent communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and UPS software/tools including Time and Labor, DCS, ODSe, GTS, Workday.
• On Road experience and PDS skills including knowledge of DPS, DMS, and Dispatch Principles.
• Department of Transportation (DOT) Medical Card.

Responsabilidades

• Performs KPI analysis for center operations and reports to management.
• Oversees part-time center supervisors and ensures daily tasks and training are completed.
• Updates customer experience dashboard and onboards new customers.
• Manages dispatch planning and daily RTW reviews.
• Coordinates vehicle lineup with dispatch and wash groups.
• Prepares disciplinary actions and addresses service provider concerns.
• Monitors safety compliance dashboards and assists in risk mitigation.
• Covers Business Manager responsibilities when needed.

Conhecimentos

Excellent communication skills

Ferramentas

Time and Labor (UPS)

DCS

ODSe

GTS

Workday

DPS

DMS

Dispatch Principles

Descrição da oferta de emprego

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position manages the daily operational business requirements of the center including safety processes, service elements, and Key Performance Indicators (KPIs). This position manages Labor cases and Human Resources (Workday) updates. This position manages various On Road activities as well as coordinates end of day service provider routine. This position covers On Road, Package Dispatch, and manager responsibilities as needed. This position trains, coaches, and supervises others.

Responsibilities

• Performs key performance indicator analysis for high gain employees
• Provides performance recap for manager's results and expectations daily
• Oversees part-time center supervisors and ensures daily tasks and training are completed
• Reviews and updates the customer experience dashboard, onboards new customers
• Performs general dispatch planning and adjustments with a daily review of the RTWs
• Manages on road dispatch and communicates service provider load adjustments to the others
• Coordinates vehicle lineup with various groups, including dispatch and wash
• Prepares discipline, grievances, and service provider concerns
• Monitors the GSHRMIS dashboard and all safety compliance components
• Covers Business Manager responsibilities when necessary

Required Qualifications

• Excellent communication skills
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and a working knowledge of UPS Software and Systems including Time and Labor, DCS, ODSe, GTS, Workday
• On Road experience and PDS Skills including knowledge of DPS, DMS, and Dispatch Principles
• Department of Transportation (DOT) Medical Card

Preferences

• Knowledge of Preload operations
• Familiar with processes in the following groups: HR, Labor, Automotive, IE, BaSE

Additional information

Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world's largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.