On‑Duty Casino Operations Leader

Muckleshoot-Casino-Resort-

Auburn (WA)

On-site

USD 129,000 - 158,000

Full time

25 hours ago

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Complimentary meals

Team member parking

Job summary

Muckleshoot Casino Resort in Auburn, WA is seeking a high-caliber leader to oversee property operations and guest services in a full-time role. The position offers a competitive salary and comprehensive benefits, with focus on regulatory compliance and exceptional guest experiences.

The role requires experience in casino operations and the ability to coordinate with multiple departments to ensure safety, efficiency and top-tier service.

Qualifications

Bachelor's degree in a related field preferred.
5–10 years of progressive leadership experience in casino gaming/hospitality.
Ability to obtain a Class IIIA gaming license.

Responsibilities

Maintain a proactive presence on the casino floor and resolve guest issues promptly.
Ensure service delivery aligns with brand standards and creates a positive image.
Model professional behavior and appearance for all team members.
Collaborate with departments to meet financial, operational and guest-service goals.
Oversee emergency protocols and interactions with regulatory agencies.
Provide reports and recommendations to senior management.

Skills

Leadership

Customer service

Communication

Regulatory compliance

Emergency management

Budget/financial acumen

Education

Bachelor’s degree in related field

Tools

Microsoft Office Suite

Player tracking systems

Job description

The role requires experience in casino operations and the ability to coordinate with multiple departments to ensure safety, efficiency and top-tier service.

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