On-Demand Guest Advocate

Target; Miami (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Target is hiring an On-Demand Guest Advocate to help guests and maintain store standards. You will engage with guests, answer questions, and assist with purchases while supporting a fast-paced environment.

This role offers a flexible schedule with shifts you can pick up via the myTime app, including evenings and weekends. Training is provided to prepare you for success as a Guest Advocate.

Qualifications

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends and holidays).

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by greeting guests as you are completing your daily tasks.
• When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
• Thank guests and let them know we’re happy they chose to shop at Target.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Make the guest aware of current and upcoming brand launches, store activities and events.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Understand and show guests how to use Wallet and the other features and offerings within the Target App.
• Attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve for the guest while following Target’s policies and procedures.
• Partner with leaders as needed to de-escalate any situations and recover the guest shopping experience while following Target’s policies and procedures.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers).
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety and compliance.

Job description

Target is hiring an On-Demand Guest Advocate to help guests and maintain store standards. You will engage with guests, answer questions, and assist with purchases while supporting a fast-paced environment.

This role offers a flexible schedule with shifts you can pick up via the myTime app, including evenings and weekends. Training is provided to prepare you for success as a Guest Advocate.