On-Demand Guest Advocate

Target; Colonial Hills (SC); On-site; USD 18,000 - 25,000; Full time

Job summary

Target is hiring an On-Demand Team Member (Guest Advocate) to support guest services in a fast-paced store environment. The role offers a flexible schedule and requires reliable attendance, with shifts posted by leaders through the myTime app.

As a Guest Advocate you will greet guests, assist with needs, know store tools and services, promote loyalty programs, and help guests use Wallet and the Target App. Training will be provided after orientation.

Qualifications

• You enjoy interacting and helping others.
• You thrive in a fast-moving, highly active and physically demanding role.
• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends and holidays).

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by greeting guests as you are completing your daily tasks.
• When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
• Thank guests and let them know we’re happy they chose to shop at Target.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Make the guest aware of current and upcoming brand launches, store activities and events.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Understand and show guests how to use Wallet and the other features and offerings within the Target App.
• Attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve for the guest while following Target’s policies and procedures.
• Partner with leaders as needed to de-escalate any situations and recover the guest shopping experience while following Target’s policies and procedures.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers).
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• Support Cash Office processes as needed, including management of cash systems.
• All other duties based on business needs

Job description

Target is hiring an On-Demand Team Member (Guest Advocate) to support guest services in a fast-paced store environment. The role offers a flexible schedule and requires reliable attendance, with shifts posted by leaders through the myTime app.

As a Guest Advocate you will greet guests, assist with needs, know store tools and services, promote loyalty programs, and help guests use Wallet and the Target App. Training will be provided after orientation.