On-Campus Triage Case Manager – Student Support

exp1-prod-web.syr; City of Syracuse (NY); On-site; USD 62,000 - 64,000; Full time

Job summary

Syracuse University is seeking a Triage Case Manager for the Office of Student Outreach and Support (SOS). Based on campus with in-person presence, you will manage intake and triage for student health, safety, and well-being, while handling your own caseload of moderate-complexity cases.

Reports to the Lead Case Manager and collaborates with Academic Deans, Advisors, Residential Living, and campus partners to ensure timely assessments, assignments, and documentation in Maxient.

Qualifications

• Master's Degree in Counseling, Social Work, Higher Education Administration, or closely related field.
• Minimum of 2-4 years of non-clinical case management experience in higher education.
• Demonstrated experience in crisis response, student affairs administration, and case management support teams, with a specific focus on triage or intake functions.
• Thorough working knowledge of relevant state and federal laws including FERPA , HIPAA , ADA , and Title IX.
• Ability to work within and assist students in navigating complex systems.
• Demonstrated capacity to make rapid, sound triage decisions under pressure while managing a high volume of referrals and competing priorities.
• Excellent organizational, oral, and written communication skills with meticulous attention to detail in documentation and data management.

Responsibilities

• Serve as the primary point of contact for all incoming referrals and concerns reported to SOS by campus partners.
• Performs initial triage assessments to evaluate urgency, risk level, and appropriate care pathway for each referral.
• Assigns cases to case managers in coordination with the Lead Case Manager, Associate Director, and Director.
• Maintains all triage documentation, case notes, and data records with accuracy and timeliness in Maxient (or equivalent platform).
• Caries an active caseload of moderate-complexity students of concern, providing direct nonclinical case management services.
• Coordinates follow-up support with campus partners including Academic Deans, Residential Living, and Barnes Center at the Arch Health and Wellness.

Skills

Maxient

PeopleSoft

Microsoft Office

Triage operations

Case management

Communication

Multilingual

Education

Master's Degree in Counseling, Social Work, Higher Education Administration, or closely related field

Tools

Maxient

PeopleSoft

Microsoft Office

Job description

Syracuse University is seeking a Triage Case Manager for the Office of Student Outreach and Support (SOS). Based on campus with in-person presence, you will manage intake and triage for student health, safety, and well-being, while handling your own caseload of moderate-complexity cases.

Reports to the Lead Case Manager and collaborates with Academic Deans, Advisors, Residential Living, and campus partners to ensure timely assessments, assignments, and documentation in Maxient.