On-Campus Student Finance & Billing Specialist

Syracuse University; New York (NY); On-site; USD 28,543 - 29,108; Full time

Job summary

The Account Representative at Syracuse University is a on-campus role based in Syracuse, NY, supporting students and parents with billing, loan information, and financial aid coordination. The position requires regular in-person presence to maintain strong financial controls and exceptional student service.

Responsibilities include handling 800–1,000 student interactions per month via phone, in person, and email; arranging payment schedules; coordinating with Financial Aid and the Registrar’s

Qualifications

• Associate’s degree and 1-2 years in credit, collections or customer service in the finance industry or a combination of applicable experience.
• Strong customer service, teamwork, basic accounting concepts, understanding of loans and credit, problem solving, Microsoft Office suite as well as the ability to learn new software packages.

Responsibilities

• Maintain and work a portfolio of accounts consisting of current and past due tuition, returned checks, Perkins Loans, and other University A/R with an ultimate goal of repayment of each account.
• Locate the student/parent via skip tracing methods, placing phone calls, sending letters and email; recording payments and following up on agreements; escalating accounts when there has been no progress.
• Provide financial counseling to students and parents including evaluating financial standing to determine appropriate payment schedules/arrangements.
• Brainstorming with students/parents’ different approaches to payment; working within policies, procedures and deadlines to ensure agreements are reached.
• Assist the Bursar’s Office with incoming phone calls, live chat and emails as needed and at peak times to ensure service metric standards are met.

Skills

Customer service

Team player

Accounting basics

Loans & credit

Problem solving

MS Office

Education

Associate’s degree

Job description

The Account Representative at Syracuse University is a on-campus role based in Syracuse, NY, supporting students and parents with billing, loan information, and financial aid coordination. The position requires regular in-person presence to maintain strong financial controls and exceptional student service.

Responsibilities include handling 800–1,000 student interactions per month via phone, in person, and email; arranging payment schedules; coordinating with Financial Aid and the Registrar’s