Account Representative

Syracuse University

New York (NY)

On-site

USD 28,543 - 29,108

Full time

14 days+

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Job summary

The Account Representative at Syracuse University is a on-campus role based in Syracuse, NY, supporting students and parents with billing, loan information, and financial aid coordination. The position requires regular in-person presence to maintain strong financial controls and exceptional student service.

Responsibilities include handling 800–1,000 student interactions per month via phone, in person, and email; arranging payment schedules; coordinating with Financial Aid and the Registrar’s

Qualifications

Associate’s degree and 1-2 years in credit, collections or customer service in the finance industry or a combination of applicable experience.
Strong customer service, teamwork, basic accounting concepts, understanding of loans and credit, problem solving, Microsoft Office suite as well as the ability to learn new software packages.

Responsibilities

Maintain and work a portfolio of accounts consisting of current and past due tuition, returned checks, Perkins Loans, and other University A/R with an ultimate goal of repayment of each account.
Locate the student/parent via skip tracing methods, placing phone calls, sending letters and email; recording payments and following up on agreements; escalating accounts when there has been no progress.
Provide financial counseling to students and parents including evaluating financial standing to determine appropriate payment schedules/arrangements.
Brainstorming with students/parents’ different approaches to payment; working within policies, procedures and deadlines to ensure agreements are reached.
Assist the Bursar’s Office with incoming phone calls, live chat and emails as needed and at peak times to ensure service metric standards are met.

Skills

Customer service

Team player

Accounting basics

Loans & credit

Problem solving

MS Office

Education

Associate’s degree

Job description

Account Representative

Posting Details

Job # | 042640

Department Code | 31009-1048

Department | Treasurer's Office

Job Title | Account Representative

Location | Syracuse, NY

Campus | Syracuse, NY

Commitment to On-Campus Experience | Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range | $20.72 - $21.13

Pay Determination | Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level | S3

FLSA Status | Non-exempt

Hours | Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type | Full-time

Unionized Position Code | Not Applicable

Job Description

The Account Representative is part of an outstanding team responsible for providing best in class service to students and parents as well as maintaining the unit’s excellent financial controls. This position is critical to the University as it acts as the primary point of contact to students and parents in regard to student finance, billing, collections, and Federal Perkins loans. The successful candidate will, on average, provide service to between 800-1,000 students/parents per month via phone calls, in person student traffic and email correspondence.

The Representative position requires attention to detail in a fast-paced ever-changing environment and will provide service students and parents by taking incoming phone calls from students/parents, setting up payment arrangements, responding to individual emails for both traditional and online students. In addition to monitoring and taking action on accounts of current students that may be past due will also work with other University departments such as Financial Aid and the Registrar’s Office.

Education and Experience

Associate’s degree and 1-2 years in credit, collections or customer service in the finance industry or a combination of applicable experience.

Skills and Knowledge

An understanding of and ability to provide customer service, be a good teammate, basic accounting concepts, understanding of loans and credit, problem solving, Microsoft Office suite as well as the ability to learn new software packages.

Responsibilities

The Account Representative will maintain and work a portfolio of accounts consisting of current and past due tuition, returned checks, Perkins Loans, and other University A/R with an ultimate goal of repayment of each account.

This is done by: locating the student/parent via various skip tracing methods placing phone calls, sending letters and email recording and following up on agreements recording payments escalating accounts when there has been no progress on an account

Provide financial counseling to students and parents including: Evaluating student/parent financial standing to determine appropriate payment schedule/arrangements Brainstorming with students/parents’ different approaches to payment Working within policies, procedures and deadlines to ensure agreements are reached

Responsible for the analysis and collection activity necessary to maintain the Federal Perkins Loan cohort rate at acceptable levels. This includes: Working with students to rehabilitate delinquent Perkins Loans through monthly payment arrangements Processing forbearances and/or hardships Discussing the loan consolidation Maintaining a working knowledge of the program and related rules and regulations Assist the Bursar’s Office with incoming phone calls, live chat and emails as needed and at peak times to ensure service metric standards are met.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link

https://www.sujobopps.com/postings/112520

Job Posting Date

03/10/2026

Job Category

Staff

Required Documents

Resume/CV
Cover Letter

Optional Documents

Supplemental Questions

How did you first find out about this position?
- sujobopps.com (Syracuse University Online Employment website)
- Syracuse University HR Recruiter
- Virtual Career Fair (via NYS Department of Labor)
- SUNY EOC (Equal Opportunity Center)
- Women’s Opportunity Center
- Jubilee Homes
- Syracuse Northeast Community Center
- Interfaith Works
- JobPlus
- Syracuse.com
- Chronicle of Higher Education
- HigherEdJobs.com
- HERC (HERC Higher Ed Recruitment Consortium)
- InsideHigherEd.com
- Indeed.com
- DiverseEducation.com (Diverse Issues in Higher Education website)
- LinkedIn Job Posting
- Facebook
- Job Fair
- Search Firm
- Referred by an SU Employee
- Other
If "other", please describe how you first found out about this position. (Open Ended Question)