On-Campus Registration & Records Specialist

Heartland Community College; Normal (IL); On-site; USD 35,000 - 48,000; Full time

Job summary

Heartland Community College is seeking a full-time Registration and Records Assistant to support Continuing Education registrations, both in person and remotely. You will handle phone/web/walk-in registrations, maintain records, and assist with payments, audits, and class information communications.

Ideal candidates will have an associate degree or related experience, strong keyboarding, and excellent written and verbal communication skills, with proficiency in Microsoft Office and PeopleSoft.

Qualifications

• Associate degree or relevant experience.
• Keyboarding competency.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Experience with PeopleSoft applications.

Responsibilities

• Provide exemplary customer service for registrations via phone, web, and in-person.
• Monitor registrations and resolve issues in Lumens/Modern Campus.
• Respond to inquiries and forward complex questions to the appropriate administrator.
• Communicate class information (cancellations, availability, Zoom links) to students by phone/email.
• Process registrations and payments; handle add/drops and refunds; assist with payment plans.
• Coordinate with the College Business Office on fees, audits, and invoicing.
• Assemble first session packets for instructors with rosters and evaluations.
• Update internal mailing lists and maintain contact information.
• Maintain course files and records per retention policies.
• Protect confidentiality of sensitive material and records.
• Occasional evenings and weekend hours as needed.

Skills

Customer service

Data entry

PeopleSoft

Microsoft Office

Education

Associate degree

Tools

Lumens

PeopleSoft

Job description

Heartland Community College is seeking a full-time Registration and Records Assistant to support Continuing Education registrations, both in person and remotely. You will handle phone/web/walk-in registrations, maintain records, and assist with payments, audits, and class information communications.

Ideal candidates will have an associate degree or related experience, strong keyboarding, and excellent written and verbal communication skills, with proficiency in Microsoft Office and PeopleSoft.