On-Campus IT Systems Analyst: Admin & QA Support

Sacred Heart University; Stratfield (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

Sacred Heart University is seeking a on-campus IT professional to provide system administration, support, and systems analysis for assigned applications. This role delivers level 2 software application support to the university user community and guides level 1 staff to timely resolutions.

Responsibilities include monitoring and upgrading technology systems, coordinating testing, analyzing business processes, and maintaining strong customer service within the university environment.

Qualifications

• Bachelor’s Degree required in a computer-related or business-related discipline.
• Minimum 2 years experience in system administration, level 2 application support, and troubleshooting.
• Experience with academic environment and familiarity with academic-related applications preferred.
• Excellent analytical and problem-solving skills.

Responsibilities

• Monitor, maintain, and coordinate minor upgrades for technology systems in assigned responsibility areas, including problem-solving and implementing system modifications.
• Coordinate the execution of user acceptance testing procedures and develop test cases for QA.
• Analyze business process issues and provide consulting to system users; research, design, test, and evaluate solutions.
• Brainstorm new ways to add more functionality to systems.
• Coordinate creation, updates, and retirement of interfaces for supported applications
• Demonstrate thorough and friendly customer service to the university community
• Communicate clearly and professionally, both verbally and in writing, to different audiences
• May perform all or some of the responsibilities above and other related duties as assigned

Skills

System administration

Level 2 application support

Troubleshooting

Analytical skills

Verbal and written communication

Organizational skills

Team player

Initiative

Self-motivation

Education

Bachelor’s Degree in computer-related or business-related discipline

Tools

Ellucian Colleague Systems

Financial Applications

Job description

Sacred Heart University is seeking a on-campus IT professional to provide system administration, support, and systems analysis for assigned applications. This role delivers level 2 software application support to the university user community and guides level 1 staff to timely resolutions.

Responsibilities include monitoring and upgrading technology systems, coordinating testing, analyzing business processes, and maintaining strong customer service within the university environment.