On-Campus Housing Services Coordinator

COLLEGE CORNER; Charleston (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee Tuition Assistance Program (_

Job summary

College of Charleston seeks a reliable Campus Housing Administrative Specialist to support front-line customer service for housing. You will manage applications, waitlists, room changes, and temporary housing, coordinating with campus partners to ensure timely, accurate records and positive student experiences.

Role requires strong customer service skills, organization, and familiarity with housing systems; experience with StarRez, AiM, or On Flo is a plus, and FERPA awareness is valued.

Qualifications

• High School diploma required; bachelor’s degree preferred or equivalent experience.
• 2+ years of directly related customer service and administrative experience.
• Experience with college/university customer service is preferred.
• Proficient with Microsoft Office Suite; familiarity with campus housing systems is a plus.

Responsibilities

• Serve as front-line customer service contact in person, by phone, and email for Campus Housing.
• Coordinate housing applications, waitlist and assignments per policy; ensure timely communications and accurate records.
• Manage room changes and temporary housing arrangements; coordinate with Residence Life and campus partners.
• Oversee disability accommodations housing process, maintain confidential information, and coordinate with campus partners.
• Maintain detailed records in housing systems and communicate policies and procedures clearly.

Skills

Customer service

Multitasking

Organization

Verbal and written communication

De-escalation

Education

High School diploma

Bachelor’s degree preferred

Tools

StarRez housing system

AiM facilities management

On Flo

Microsoft Office Suite

Job description

College of Charleston seeks a reliable Campus Housing Administrative Specialist to support front-line customer service for housing. You will manage applications, waitlists, room changes, and temporary housing, coordinating with campus partners to ensure timely, accurate records and positive student experiences.

Role requires strong customer service skills, organization, and familiarity with housing systems; experience with StarRez, AiM, or On Flo is a plus, and FERPA awareness is valued.