Housing Coordinator

New England College; Northern (KY); Hybrid; USD 40,000 - 54,000; Full time

Job summary

New England College in Keene, NH is seeking a Housing Coordinator to assist Residential Life and Housing in all aspects of the on-campus housing operation. This role centers on customer service and supports students and families while aligning with institutional priorities.

You will act as the main contact for housing concerns, enforce policies, maintain student records in Banner and organize contracts and reports.

Qualifications

• Bachelor’s degree in education or business or related field required.
• Excellent customer service skills via email, phone, in person
• Strong interpersonal relationship skills
• Ability to utilize Office 365 products, Banner, Leadsquare, and NDE lock system
• Strong organizational skills; ability to focus on more than one task at a time

Responsibilities

• Serve as primary department contact for housing concerns from students, parents, faculty and staff
• Enforce and explain housing policies and procedures to students, parents, faculty, and staff
• Maintain accurate student records in Banner for student rooms, meal plans, and damage billing
• Organize and electronically file all housing and meal plan contracts
• Coordinate returning student housing selection process in conjunction with the Associate Dean of Students
• Produce weekly occupancy and meal participant reports
• Coordinate assignments related to approved disability/medical accommodations in conjunction with the Director of Disability Services
• Serve as a liaison between Residential Life and various campus partners
• Maintain electronic spreadsheet(s) for the vacancy report, combination changes, and housing waitlists
• Maintain updated floor plans for all residence halls
• Develop flyers for departmental processes such as closing, housing selection, and summer housing
• Coordinate early arrival and late stay break housing requests
• Coordinate housing assignment process for new first-year, re-admitted, and transfer students
• Submit weekly room and board reports

Skills

Customer service

Interpersonal skills

Organizational skills

Education

Bachelor’s degree in education or business

Tools

Office 365

Banner

Leadsquare

NDE lock system

Job description

This position will assist the Residential Life and Housing staff in all areas of the comprehensive on-campus housing operation at the College. The Housing Coordinator is expected to operate from a customer service orientation that incorporates institutional and organizational priorities. This position must possess an understanding of the needs of residential college students and their families.

• Serve as primary department contact for housing concerns from students, parents, faculty and staff
• Enforce and explain housing policies and procedures to students, parents, faculty, and staff
• Maintain accurate student records in Banner for student rooms, meal plans, and damage billing
• Organize and electronically file all housing and meal plan contracts
• Coordinate returning student housing selection process in conjunction with the Associate Dean of Students
• Produce weekly occupancy and meal participant reports
• Coordinate assignments related to approved disability/medical accommodations in conjunction with the Director of Disability Services
• Serve as a liaison between Residential Life and various campus partners
• Maintain electronic spreadsheet(s) for the vacancy report, combination changes, and housing waitlists
• Maintain updated floor plans for all residence halls
• Develop flyers for departmental processes such as closing, housing selection, and summer housing
• Coordinate early arrival and late stay break housing requests
• Coordinate housing assignment process for new first-year, re-admitted, and transfer students
• Submit weekly room and board reports

Required Qualifications

• Bachelor’s degree in education or business or related field required.
• Excellent customer service skills via email, phone, in person
• Strong interpersonal relationship skills
• Ability to utilize Office 365 products, Banner, Leadsquare, and NDE lock system
• Strong organizational skills; ability to focus on more than one task at a time

Preferred Qualifications

• 1-3 years’ experience in residential life or related industry preferred

EEO Statement

New England College prohibits discrimination on the basis of race, color, creed or religion, national origin, sex, sexual orientation, age, marital status, pregnancy, veteran’s status or disability in regard to treatment, access to or employment in its programs and activities, in accordance with federal and state laws and regulations. In compliance with the Americans with Disabilities Act ( ADA ), individuals with disabilities needing accommodation should contact the ADA Compliance Officer.